DJI Susan Posted at 10-15 04:03
Hi all, firmware requests above have been taken care of, please connect the drone and DJI Fly app and check for the update.

Hello DJI-Susan
I have the exactly same problem on my DJI Mini 3 Pro which reports Error Code 30064.
Please send the update to me as well.

tiagomelogaspar@gmail.com

Hello DJI Thor and DJI Susan,
Could you please send this beta firmware also to me. Sadly I am facing the same 30064 error.
Thanks in advance

DJI Susan Posted at 9-10 19:22
Hi all, we are sorry for the inconvenience caused. If the error existed after updating firmware or calibrating the vision system via DJI Assistant 2, our engineers are aware of the issue.
For Mini 3 Pro users who reported the issue on this thread, I sent the firmware to your DJI Forum account. Please check for the update.

I have [Mini3 Pro RC]
Can you please send me the beta software to resolve my code 30064 error?
my DJI fly account: kitichon.kunha@gmail.com
Thanks

Thank you, Susan!
I received the update about 12 hours after posting. Now it works like before.

Could I get the update too please?
x6@mail.ru
Thanks!

djiuser_taJKhk7mRdff Posted at 10-16 08:28
Same error code 30064 after connecting to DJI assistant just to see what the app/ software does, now unable to take off.  No update was carried out, just browsed the software.
Could I get the update too please?

Is there no one from DJI available on a Monday?

I updated my firmware using the RC controller as I was told it was just the DJI Assistant 2 software which was breaking mini 3's but now I have the Unable to take off code 30064 error. Can someone post a link to the beta firmware please? I have just arrived on holiday and I am unable to take off while

anyone can send me the beta firmware for my M3P?

Hola DJI Susan

Tengo el mismo problema en mi mini SE ff (error 30064). Porfa regálame la actualización beta mi correo DJI es anderga91@gmail.com. de antemano gracias

DJI Susan Posted at 10-14 01:55
Hi all, firmware has been forwarded to the requests above. Please connect the drone and app and check for the update. Thank you.

Hello dji susan
Can you please send me the firmware update? I can‘t fly my new mini 3 pro anymore.
Regards

hello
have same error and need new firmware to fix it
grayhex at gmail.com

Hello DJI-Susan
I have the exactly same problem on my DJI Mini 3 Pro which reports Error Code 30064.
Please send the update to me as well. Please.

tiagomelogaspar@gmail.com

Hello DJI Susan and other support colleagues,

I am also looking forward to receiving this firmware update.
alejandroalcantaraz@gmail.com

Some of us are using the DJI drone for professional purposes and this situation is having an important impact.

Thanks in advance. Regards.

DJI Susan Posted at 9-10 19:22
Hi all, we are sorry for the inconvenience caused. If the error existed after updating firmware or calibrating the vision system via DJI Assistant 2, our engineers are aware of the issue.
For Mini 3 Pro users who reported the issue on this thread, I sent the firmware to your DJI Forum account. Please check for the update.

Hi, I just bought a new dji mini 3 pro and after connecting the dji assistant it has stopped flying please share me the firmware update on the fly app. My username is djiuser_CfpXyiiobn0s and my email id is dev.meena@live.com please do this, so I can fly this

116mvg Posted at 10-17 08:40
anyone can send me the beta firmware for my M3P?

resolved...thanks

116mvg Posted at 10-18 08:17
resolved...thanks

How did you do it!?

I have the same issue for my mini pro 3!
Can someone please send me the new firmware version ?
Eike.rohte@web.de

Hello DJI Thor and DJI Susan,
Could you please send this beta firmware also to me. Sadly I am facing the same 30064 error.

larsson.051159181@telia.com

Tanks in advance

AleDJI82 Posted at 10-18 09:18
How did you do it!?

they send the update to rc controller. you have to check on the rc controller if there was any update to be made, after you ask for DJI administrator to send to you.

DJI Susan Posted at 9-10 19:22
Hi all, we are sorry for the inconvenience caused. If the error existed after updating firmware or calibrating the vision system via DJI Assistant 2, our engineers are aware of the issue.
For Mini 3 Pro users who reported the issue on this thread, I sent the firmware to your DJI Forum account. Please check for the update.

Hi dji susan, can you please send me the FW upgrade. I can not fly my drone anymore (mini 3 pro with failure 30064)
Thanks Sam

DJI Susan Posted at 9-10 19:22
Hi all, we are sorry for the inconvenience caused. If the error existed after updating firmware or calibrating the vision system via DJI Assistant 2, our engineers are aware of the issue.
For Mini 3 Pro users who reported the issue on this thread, I sent the firmware to your DJI Forum account. Please check for the update.

I have the same problem.  Code: 30064 Is there a solution?  I tried everything but the problem remains

DJI Susan Posted at 9-10 19:22
Hi all, we are sorry for the inconvenience caused. If the error existed after updating firmware or calibrating the vision system via DJI Assistant 2, our engineers are aware of the issue.
For Mini 3 Pro users who reported the issue on this thread, I sent the firmware to your DJI Forum account. Please check for the update.

SAME PROBLEM

antic.petar@gmail.com

I can not fly. Still waiting for an update. ( x6@mail.ru )

DJI Susan Posted at 9-10 19:22
Hi all, we are sorry for the inconvenience caused. If the error existed after updating firmware or calibrating the vision system via DJI Assistant 2, our engineers are aware of the issue.
For Mini 3 Pro users who reported the issue on this thread, I sent the firmware to your DJI Forum account. Please check for the update.

Hi.  I have the 30064 issue also.  How can I get the updated firmware please?  (imn1969@outlook.com) Thanks, Ian

Same here, exchanged drone in warranty, new one started update, now is grounded.
Susan, please send the link in private message here, I don't make my mail address public.

Thanks

Hello,

Just in case it can help anyone with the firmware update.
- Send to DJI Susan the email address that you used to create your DJI account.
- Once the new firmware version is sent by DJI Susan, don't look for it in your email inbox, it won't be there.
- Just turn on the DJI RC, make sure that you're logged on with the same email account, and check for firmware updates as you usually do.
- The new version should appear. Install it and that's it!

Regards.

Hi all, firmware has been forwarded to the requests above. Please connect the drone and app and check for the update. Thank you.

DJI Susan Posted at 10-19 03:47
Hi all, firmware has been forwarded to the requests above. Please connect the drone and app and check for the update. Thank you.

I didn't get the 30064 error, just the drone didn't start the motors.
But 310 firmware fixed everything. Thanks a lot, Susan!

LanceX Posted at 10-19 08:42
I didn't get the 30064 error, just the drone didn't start the motors.
But 310 firmware fixed everything. Thanks a lot, Susan!

Can someone forward the beta to me please?
google@paintner.de

DJI Susan Posted at 10-19 03:47
Hi all, firmware has been forwarded to the requests above. Please connect the drone and app and check for the update. Thank you.

It‘s running now. Thanks a lot for the support!

Same problem here after updating.
Please send me the beta firmware at :

mathieu.roussel@longueuil.quebec

Thanks.

Hi all, firmware has been forwarded to the requests above. Please connect the drone and app and check for the update. Thank you.

DJI Susan Posted at 10-20 06:14
Hi all, firmware has been forwarded to the requests above. Please connect the drone and app and check for the update. Thank you.

Thank you it worked

Same problem here after updating.
Please send me the beta firmware at :

daniel.broden@shoomedia.se

Thanks.

i want update v 01.0.0310 kadirsaril@hotmail.com

i want update v 01.0.0310 kadirsaril@hotmail.com

DJI Susan Posted at 10-20 06:14
Hi all, firmware has been forwarded to the requests above. Please connect the drone and app and check for the update. Thank you.

Hi, i have just taken the drone to a DJI specialist and they couldn’t get it to connect to anything. The drone doesn’t enter pairing mode at all now. Can send any updated firware to my app? I have also emailed support saying this and that want a full refund but if this works I will withdraw the complaint about the drone.

Hello DJI-Susan
I have the exactly same problem on my DJI Mini 3 Pro which reports Error Code 30064.
Please send the update to me as well.
ribetto.emanuele@gmail.com

Hi all, firmware requests above had been taken care of, please connect the drone and DJI Fly app and check for the update.

djiuser_mpcVPNOyw7Yp Posted at 10-20 21:22
Hi, i have just taken the drone to a DJI specialist and they couldn’t get it to connect to anything. The drone doesn’t enter pairing mode at all now. Can send any updated firware to my app? I have also emailed support saying this and that want a full refund but if this works I will withdraw the complaint about the drone.

Hi there, I am sorry to read about your case. May I know which controller you are using?
If you are using the RC N1, please help to confirm if the connection issue is with the controller and phone, or the controller and aircraft. If it is the controller and phone, please try to use a different connection cable, and make sure to use the latest DJI Fly app and check again.

If it is the issue with the controller and aircraft, please try to use the DJI Assistant 2 to update the firmware to the latest version, DJI Assistant 2 download link: https://www.dji.com/downloads/so ... sumer-drones-series

Then, please try to remove the SD card and relink the controller and aircraft, you can refer to this tutorial, starting at 6:54
If the issue persists, please provide a video of your case for us to confirm it further. Thank you.