My DJI Osmo action has the latest firmware 01.10.00.40  but no rocksteady, Hyperlapse feature on the menu. Please assist.

Thanks
W.K

Hi there, could you please provide a picture of the firmware information to me? I will double-check and provide a suggestion for you.

     See attached firmware information

Thank you very much for the update.
Could you please send us the LOG folder in the SD card via Google Drive or Dropbox?
Then we can check and offer you the solution here asap, please don't worry.

Besides, if there is anything else that we can help with, please just let us know.
We will do our best to help.

DJI Natalia Posted at 9-2 23:42
Thank you very much for the update.
Could you please send us the LOG folder in the SD card via Google Drive or Dropbox?
Then we can check and offer you the solution here asap, please don't worry.

Thanks for your response.

I don't see a log folder in the sd card?

Please advice.

Another Query.

I purchased a dji mini se in March and until now unable to fly.

message says rc not connected to mobile device.

Thanks to assist

Regards
Weby

Hello, there. Sorry for your inconvenience. For your issue, you may try the solutions below:
Steps to fix the issue:
(1) Store the special repair firmware " 99.99.99.99.bin" in the root directory of the microSD card. We will send you a link in PM to download.
(2) Insert the microSD card, and then restart the Osmo Action to update the firmware. After the firmware update, the version number should be displayed as 00.00.00.00 (6983).
(3) Connect the Osmo Action to the DJI Mimo app on a mobile phone or use the firmware provided on the official website to re-update the firmware.

Please let us know your feedback.

DJI Wanda Posted at 9-7 20:41
Hello, there. Sorry for your inconvenience. For your issue, you may try the solutions below:
Steps to fix the issue:
(1) Store the special repair firmware " 99.99.99.99.bin" in the root directory of the microSD card. We will send you a link in PM to download.

Thanks DJI Wanda,

I'm now able to see the hyperlapse, rocksteady and other features.

Much appreciate your assistance.

Regards
Weby

WEBY Posted at 9-8 03:44
Thanks DJI Wanda,

I'm now able to see the hyperlapse, rocksteady and other features.

Thanks for your feedback. We are glad to help you resolve the issue.

DJI Wanda Posted at 9-7 20:41
Hello, there. Sorry for your inconvenience. For your issue, you may try the solutions below:
Steps to fix the issue:
(1) Store the special repair firmware " 99.99.99.99.bin" in the root directory of the microSD card. We will send you a link in PM to download.

I have the same issue and need these files as well. I have newest firmware, only see EIS on top corner and not RockSteady. Also to be noted, it was updated and had RockSteady, but reset itself (I was recording when it turned off and did this) during the week and now it is gone but the firmware is still the same. I don't understand what happened but none the less trying to fix it and I googled and saw this forum. Please help.

NaujDragonfly Posted at 9-30 20:17
I have the same issue and need these files as well. I have newest firmware, only see EIS on top corner and not RockSteady. Also to be noted, it was updated and had RockSteady, but reset itself (I was recording when it turned off and did this) during the week and now it is gone but the firmware is still the same. I don't understand what happened but none the less trying to fix it and I googled and saw this forum. Please help.

Hi, I am sorry for your case. May I know if your camera is also an Osmo Action? If yes, I have forwarded the firmware to you via PM, please try the suggestion as 6# mentioned.
(1) Store the special repair firmware " 99.99.99.99.bin" in the root directory of the microSD card. We will send you a link in PM to download.
(2) Insert the microSD card, and then restart the Osmo Action to update the firmware. After the firmware update, the version number should be displayed as 00.00.00.00 (6983).
(3) Connect the Osmo Action to the DJI Mimo app on a mobile phone or use the firmware provided on the official website to re-update the firmware.

Please keep us updated on the result.

DJI Susan Posted at 10-1 02:45
Hi, I am sorry for your case. May I know if your camera is also an Osmo Action? If yes, I have forwarded the firmware to you via PM, please try the suggestion as 6# mentioned.
(1) Store the special repair firmware " 99.99.99.99.bin" in the root directory of the microSD card. We will send you a link in PM to download.
(2) Insert the microSD card, and then restart the Osmo Action to update the firmware. After the firmware update, the version number should be displayed as 00.00.00.00 (6983).

Thank you. Yes it is an original Osmo Action, one that was purchased within the last month or so ..so not very old at all. We have a second one for years now and have had no issues with it.

Used the file you sent. In step 2 I got (6459) instead of what you stated. None the less it has worked and I know have the updated firmware and RockSteady back. Will give it a try this week and see if it resets itself again for some reason. Thank you again for your help and fast response.

NaujDragonfly Posted at 10-2 18:50
Thank you. Yes it is an original Osmo Action, one that was purchased within the last month or so ..so not very old at all. We have a second one for years now and have had no issues with it.

Used the file you sent. In step 2 I got (6459) instead of what you stated. None the less it has worked and I know have the updated firmware and RockSteady back. Will give it a try this week and see if it resets itself again for some reason. Thank you again for your help and fast response.

Thanks for your reply. Please tell us your feedback.

Hi.  
I am also having the same issues since updating my OSMO ACTION with the latest firmware v01.10.00.40
Could you please assist

OatCakeProductions Posted at 4-2 07:42
Hi.  
I am also having the same issues since updating my OSMO ACTION with the latest firmware v01.10.00.40
Could you please assist

Hi there, please try the suggestions below:
(1) Store the special repair firmware " 99.99.99.99.bin" in the root directory of the microSD card. We will send you a link in PM to download.
(2) Insert the microSD card, and then restart the Osmo Action to update the firmware. After the firmware update, the version number should be displayed as 00.00.00.00 (6983).
(3) Connect the Osmo Action to the DJI Mimo app on a mobile phone or use the firmware provided on the official website to re-update the firmware.

I have updated the firmware with the file 99.99.99.93.bin and the updated the firmware with the file 01.10.00.40.bin as you suggested and that has fixed the issues.

Thank you for your assistance,  it's very much appreciated.

Dave.

OatCakeProductions Posted at 4-3 08:37
I have updated the firmware with the file 99.99.99.93.bin and the updated the firmware with the file 01.10.00.40.bin as you suggested and that has fixed the issues.

Thank you for your assistance,  it's very much appreciated.

Thank you for your update here. Please feel free to talk if you have any questions.

I just encountered this issue, same thing I'm missing features that I have been actively using. Specifically the rocksteady and the underwater white balance. Any help with this will be appreciated thanks.

acgadventures Posted at 5-25 19:25
I just encountered this issue, same thing I'm missing features that I have been actively using. Specifically the rocksteady and the underwater white balance. Any help with this will be appreciated thanks.

Hello, there. Would you please confirm whether the firmware version is the latest one? If not, please update it to the latest one first.

DJI Wanda Posted at 2022-9-7 20:41
Hello, there. Sorry for your inconvenience. For your issue, you may try the solutions below:
Steps to fix the issue:
(1) Store the special repair firmware " 99.99.99.99.bin" in the root directory of the microSD card. We will send you a link in PM to download.

Is there any chance I could get that sent to me, I have the same issue with my camera, thanks

DJI Wanda Posted at 5-26 00:51
Hello, there. Would you please confirm whether the firmware version is the latest one? If not, please update it to the latest one first.

Yes it currently is 01.10.00.40(6009)

acgadventures Posted at 5-26 07:00
Is there any chance I could get that sent to me, I have the same issue with my camera, thanks

Hi there, I have sent you the firmware via PM, please downlink the firmware and follow the instruction above on 15# to do the update. Thank you.

DJI Susan Posted at 5-26 19:40
Hi there, I have sent you the firmware via PM, please downlink the firmware and follow the instruction above on 15# to do the update. Thank you.

Sorry to bother you, how do I check my private messages on here? I'm new to this site

acgadventures Posted at 5-26 19:57
Sorry to bother you, how do I check my private messages on here? I'm new to this site

May I know if you are using a computer or mobile device for DJI Forum?
The PM feature is only available for the browser on the computer. You can either tap the little bell icon on the upper right corner, or the "Personal Message" under my avatar to check the PM.

DJI Susan Posted at 5-26 19:40
Hi there, I have sent you the firmware via PM, please downlink the firmware and follow the instruction above on 15# to do the update. Thank you.

Hello, I am having the same problem. Could you send the files for me too? I also cannot access the videos on the device from within the dji mimo application. Could it be related to the same software issue?

telatkaya Posted at 6-18 23:42
Hello, I am having the same problem. Could you send the files for me too? I also cannot access the videos on the device from within the dji mimo application. Could it be related to the same software issue?

Hi, there. Sorry for the inconvenience. May we know if you are unable to connect the DJI Mimo App with the Osmo Action?

DJI Wanda Posted at 6-18 23:57
Hi, there. Sorry for the inconvenience. May we know if you are unable to connect the DJI Mimo App with the Osmo Action?

I connected successfull dji mimo and osmo action but I don't access osmo action media on dji mimo app.

My firmware version is


- Rock steady is not seen. EIS seen on screen
- Hyperlapse is not seen
- Device media not access on dji mimo app

I tried different phones too.

telatkaya Posted at 6-19 00:50
My firmware version is
[view_image]

Thank you for your reply. We have sent the link to you in PM.
Please update the firmware first and tell us your feedback.

DJI Wanda Posted at 6-19 02:52
Thank you for your reply. We have sent the link to you in PM.
Please update the firmware first and tell us your feedback.

Thank you Wanda. This solution worked perfectly. all problems solved now

fansb2a94b91 Posted at 6-21 09:16
Thank you Wanda. This solution worked perfectly. all problems solved now

Thank you for your feedback and we are happy to help. Have a nice day!

Hello, I am having the same problem. Could you send the files for me too? I also cannot access the videos on the device from within the dji mimo application. Could it be related to the same software issue?

djiuser_A9ahJU50u2BG Posted at 11-21 07:17
Hello, I am having the same problem. Could you send the files for me too? I also cannot access the videos on the device from within the dji mimo application. Could it be related to the same software issue?

Hi there, I sent you the link to the firmware via PM, please check it out. Please ensure that you are using the DJI Osmo Action before you are using the firmware.

Regarding the DJI Mimo file download issue, may I know the mobile device you are using? Please try to disable cell service of your phone and try again, see if this helps.

DJI Susan Posted at 2023-5-26 19:40
Hi there, I have sent you the firmware via PM, please downlink the firmware and follow the instruction above on 15# to do the update. Thank you.

Hello i also have the same problem could you send mi firmware ?

djiuser_UkkN9NIoX3NE Posted at 1-3 05:33
Hello i also have the same problem could you send mi firmware ?

Hi there, I just sent you the link via PM, please ensure that you are using the Osmo Action, not other models. Thank you.

DJI Susan Posted at 1-3 19:54
Hi there, I just sent you the link via PM, please ensure that you are using the Osmo Action, not other models. Thank you.

Hello, I have the same issue with latest firmware update that removed my Hyperlapse feature.

May I also get the firmware, please ?

Thank you.