DJI Thor Posted at 9-14 19:02
Hi, there. Sorry for your inconvenience. We have sent you the firmware via email. You may have a check.

Thanks, connected to DJI assistant and it asked me to update so I did.  I then fired up dji fly and it asked me to update again, so i did that too. Now on V01.00.0310 and it's working again.  Thanks

DJI Susan Posted at 9-15 05:37
Hi, I had sent it to your account.

Error code 30064. Unable to take off after update. Can you Susan please send link with new update 310. Drone is not unable right now. My email
bugarindejan@gmail.com

Thank
You

djiuser_ZmTnUEXuVJId Posted at 9-15 09:54
Error code 30064. Unable to take off after update. Can you Susan please send link with new update 310. Drone is not unable right now. My email
bugarindejan@gmail.com

I did not receive any email. I checked it out. Question for you will firmware show once I connect my drone to the pc ove dji assistant 2 app. Mušterije login with my email adress first?

DJI Susan Posted at 9-13 00:11
Hi all, I sent the firmware to your account above, you can connect the drone and DJI Fly app and check for the update.

Hi Susan,

Can I have new firmware please ?

Thank you

DJI Susan Posted at 9-15 05:37
Hi, I had sent it to your account.

Thanks Susan  The little guy is up and flying ! Thanks again for your help

djiuser_dDkch2sEgbMG Posted at 9-15 10:50
Hi Susan,

Can I have new firmware please ?

Hi, I sent the firmware to your forum email, please connect the drone and check for the update. Please let me know if your DJI account uses a different email account. Thank you.

Hi all, I sent the firmware to the requests above, please connect the drone and app and check for the update, please let me know if you have not received it. Thank you.

djiuser_AGvyagP7XHnU Posted at 9-15 15:07
Thanks Susan  The little guy is up and flying ! Thanks again for your help

You are most welcome.

djiuser_ZFW5RIhZBk9L Posted at 9-15 09:35
Thanks, connected to DJI assistant and it asked me to update so I did.  I then fired up dji fly and it asked me to update again, so i did that too. Now on V01.00.0310 and it's working again.  Thanks

Glad to know that. Should you have any further inquiries, please feel free to contact us.

Need update firmware for error 30046 Mini 3.  Dawoud18@gmail.com

Thank you Susan. I can fly the drone again. After install of beta 310 firmware. Something bothers me now and I am afraid to fly more than 100m away. Is beta safe to fly,what is something unpredictable happens and I lose my drone....

Im having the same problem.  I got the drone and fly more kit yesterday and flew 1 battery.  Today i used Dji Assistant to update all parts and now it wont take off.  Error code 30064 unable to takeoff, and error code180059 aircraft not in flight.  Vision systems and obstacle avoidance disabled.  However, when in camera view it says vision sensors are normal.

djiuser_GhxkB8lZMGdj Posted at 9-16 15:23
Im having the same problem.  I got the drone and fly more kit yesterday and flew 1 battery.  Today i used Dji Assistant to update all parts and now it wont take off.  Error code 30064 unable to takeoff, and error code180059 aircraft not in flight.  Vision systems and obstacle avoidance disabled.  However, when in camera view it says vision sensors are normal.[Image]

Susan can you help me please!

FAL Posted at 9-11 01:08
Hello Suzan, thanks four your information, unfortunately your support told me to send back my mini 3 pro to the repair service. I did it yesterday. Bad mood, I will have 15 days to wait... I think you can improve the process.

Removed

DJI Susan Posted at 9-10 18:48
Hi there, we are sorry for the inconvenience caused. If the error existed after updating firmware or calibrating the vision system via DJI Assistant 2, our engineers are aware of the issue. At the moment, please PM me your current DJI Fly account, and we will send you the optimized firmware package to help fix this issue.
We suggest you update the firmware through the DJI Fly app. In addition, please be sure to keep the aircraft cool down for the update. Thank you for your understanding.

I need the update: joshua.westerfield@gmail.com

I cant figure out how to pm someone, is reply the right way to do this?

Bumping on this thread since I'm also getting the same error (30064) right after upgrading my firmware to the latest version last night.
Aircraft Firmware: 01.00.0300
RC Firmware 01.01.0450

@DJI Susan can I also ask for that beta firmware if this fixes the issue? here's my DJI fly account: padillo.renemari@gmail.com

Why does this bad firmware on dji assistent still exist?
Firmware update with DJI fly app has no problem?

Hi Susan can I please have the firmaware.
Dji account: mikeysauze@gmail.com

Hi Susan Can I please have the firmware, got the drone today and have not even flow yet?

my DJI Account: mario@vermeulen.org

Also is there anyone else but DJI Susan that can do this?
When you spend this sort if money on a product I would expect that we wouldn't have to wait for hours for people to come on shift. Not a dig at you Susan. You are clearly helping people but come on DJI!!!.

MikeySauze Posted at 9-17 07:49
Also is there anyone else but DJI Susan that can do this?
When you spend this sort if money on a product I would expect that we wouldn't have to wait for hours for people to come on shift. Not a dig at you Susan. You are clearly helping people but come on DJI!!!.

I agree there should be more people helping

djiuser_QcVg6COe0sTj Posted at 9-16 04:17
Need update firmware for error 30046 Mini 3.  Dawoud18@gmail.com

Hi, the firmware was sent to your account, please connect the drone and app and check for update.

djiuser_ZmTnUEXuVJId Posted at 9-16 15:03
Thank you Susan. I can fly the drone again. After install of beta 310 firmware. Something bothers me now and I am afraid to fly more than 100m away. Is beta safe to fly,what is something unpredictable happens and I lose my drone....

The firmware is only for optimizing the 30064 issue after the update by DJI Assistant 2 and will not affect the other feature, please rest assured.

djiuser_GhxkB8lZMGdj Posted at 9-16 15:23
Im having the same problem.  I got the drone and fly more kit yesterday and flew 1 battery.  Today i used Dji Assistant to update all parts and now it wont take off.  Error code 30064 unable to takeoff, and error code180059 aircraft not in flight.  Vision systems and obstacle avoidance disabled.  However, when in camera view it says vision sensors are normal.

Hi there, for the 30064 issue, the beta firmware has been sent to your account. Please check for the update.
And for the 180059 error, the aircraft will disable vision sensors when it is on the ground to reduce power consumption. When the aircraft takes off, all vision sensors will be enabled. Please feel free to use them.

Hi there, the requests had been handled above, please connect the drone and app and check for the update.

I have the same problem, dji need to sort this quick

DJI Susan Posted at 9-17 19:02
Hi, the firmware was sent to your account, please connect the drone and app and check for update.

@dji Susan can you please email me the update. chrispics26471@gmail.com

@dji can you please email me the beta software to resolve my code 30064 error after the update.

Chrispics26471@ Posted at 9-18 03:29
@dji Susan can you please email me the update. chrispics26471@gmail.com

Hi there, the firmware sent to your account, please connect the drone and app and check for the update.

@DJI

Hey Susan/Thor

Would also love to try if the beta firmware can solve the issues with my Mini 3.

Thanks in advance!

Hi @DJI Susan can you please send me the beta software to resolve my code 30064 error after the update? Thanks
my DJI fly account: hermann_spoerk@gmx.at

Привет @DJI Сьюзен, не могли бы вы прислать мне бета-версию программного обеспечения для устранения моей ошибки кода 30064 после обновления? Спасибо
, моя учетная запись DJI fly: zaq6268@mail.ru

hello
@dji Susan can you please email me the update.  axfatec@libero.it

thanks

djiuser_ZcSefyqfYTBi Posted at 9-18 05:08
@DJI

Hey Susan/Thor

Hi there, the firmware sent to your account, please connect the drone and app and check for the update.

alexair Posted at 9-18 23:04
hello
@dji Susan can you please email me the update.  

Hi there, the firmware sent to your account, please connect the drone and app and check for the update.

djiuser_ZcSefyqfYTBi Posted at 9-18 05:08
@DJI

Hey Susan/Thor

Hi there, the firmware sent to your account, please connect the drone and app and check for the update.

Hi @DJI can you please send me the beta software to resolve my code 30064 error after the update? Thanks
my DJI fly account: meangpu@gmail.com

DJI Susan Posted at 9-10 18:48
Hi there, we are sorry for the inconvenience caused. If the error existed after updating firmware or calibrating the vision system via DJI Assistant 2, our engineers are aware of the issue. At the moment, please PM me your current DJI Fly account, and we will send you the optimized firmware package to help fix this issue.
We suggest you update the firmware through the DJI Fly app. In addition, please be sure to keep the aircraft cool down for the update. Thank you for your understanding.

Hi Suzan, for you Information, I received a mail from the repair Team and i'm surprise to see that they will change the mother board. It's not a problem for me if it work, but i thought that they just have to apply the firmware that you mentioned.
Hope they'll do it fast.
regards

FAL Posted at 9-19 07:49
Hi Suzan, for you Information, I received a mail from the repair Team and i'm surprise to see that they will change the mother board. It's not a problem for me if it work, but i thought that they just have to apply the firmware that you mentioned.
Hope they'll do it fast.
regards

Hi, I will confirm it with the local team, I will keep pushing the team for the update. Thank you for your patience. Sorry again for the waiting.

meangpu Posted at 9-19 05:01
Hi @DJI can you please send me the beta software to resolve my code 30064 error after the update? Thanks
my DJI fly account: meangpu@gmail.com

Hi, the firmware has been sent to your account, please connect the drone and DJI Fly app and check for the update.