Hello.

I have a problem on my Smart Controller for 4-5 months (before it worked well): almost at each flight DJI GO 4 is not responding which means the app is freezing you can’t do nothing on the SC except wait like 45s to 1mn for the message to pop up « DJI is not responding - Wait or Close app ».

I’m loosing precious time at each flight with this issue.
I tried to do the upgrade of DJI GO 4 on the SC but with the latest upgrade there is problem on the MAP : it’s all blank (white) so I can’t even see the MAP or even the path of my drone…

When you pay 600€ for a SC you can understand it’s not acceptable to have 2 issues like that.

Thanks.
Kind regards.

Hi there. Thank you for reaching out and we're sorry for the unpleasant experience. You may send the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your understanding and support.

Have you tried doing a factory reset and starting a fresh.

Here are pictures of the FREEZING problem for DJI GO 4 & the BLANK white probleme for the MAP.

Today I tried outside with all the updates of DJI GO 4 (4.3.38 & 4.3.46 & 4.3.52) and the 2 problems happened again.

For informations I’ll have to send back the controller for  service as not any solutions provided by DJI seems to work.