With my mini 2, I the videos and photos aren't saving to my phone but are saving on the card? Any reasons?

Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. Can you please confirm what mobile device are you using? Kindly please check and enable "Cache when recording" under DJI Fly app general settings > Camera. Please keep us posted. Thank you for your valued support.

DJI Paladin Posted at 9-7 19:12
Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. Can you please confirm what mobile device are you using? Kindly please check and enable "Cache when recording" under DJI Fly app general settings > Camera. Please keep us posted. Thank you for your valued support.

Hi Paladin - I am using iPhone 13 pro max and will check on the 'Cache when recording' setting. I will let you know. Thanks.

Dinendra Posted at 9-8 00:35
Hi Paladin - I am using iPhone 13 pro max and will check on the 'Cache when recording' setting. I will let you know. Thanks.

Thank you for keeping us posted. Please let us know after you did the check for us to further isolate the issue. Have a nice day ahead!

Hi my mini 2 se is not recording and taking pictures I even unable cache please tell me what should I do?

djiuser_cYqaD5nHq4rX Posted at 2-16 11:10
Hi my mini 2 se is not recording and taking pictures I even unable cache please tell me what should I do?

Hi there. Thank you for reaching out and we do apologize for the trouble. Can you please confirm if you have an SD card inserted on the aircraft? If you experience an error message, please take a screenshot or screen recording showing the error message when attempting to take a photo/video and send it to us so we can check it further. Please keep us posted. Thank you.