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Phantom 3 pro won’t connect controller to ipad.
496 24 9-7 12:55
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fans397ed003
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My phantom 3 pro works fine with my iPhone. Won't work anymore with my iPad Pro. Won't connect , camera button never comes on.
Both have most resent updates.
Tried 3 different power cords from controller to iPad.
Any body got any help


9-7 12:55
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DJI Paladin
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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what specific model of iPad are you using? Please keep us posted. Thank you.
9-7 18:19
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DJM026
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DJI Paladin Posted at 9-7 18:19
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what specific model of iPad are you using? Please keep us posted. Thank you.

ipad pro (12.9-inch) 4th generation
9-8 03:24
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DJI Wanda
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DJM026 Posted at 9-8 03:24
ipad pro (12.9-inch) 4th generation

Hello, there. We apologize for the inconvenience. Currently, if you want to use an iPad to connect to the remote controller, you can use a portable power source. Connect the remote controller to the iPad when charging the remote controller. After a connection prompt appears on the app, remove the remote controller’s charging cable. If you have urgent recording tasks, we recommend that you try an iPad with a system version prior to iPadOS 15 or an Android mobile device to avoid disconnection issues. We apologize for the inconvenience. Thank you for your understanding and support.
9-8 03:36
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DJM026
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DJI Wanda Posted at 9-8 03:36
Hello, there. We apologize for the inconvenience. Currently, if you want to use an iPad to connect to the remote controller, you can use a portable power source. Connect the remote controller to the iPad when charging the remote controller. After a connection prompt appears on the app, remove the remote controller’s charging cable. If you have urgent recording tasks, we recommend that you try an iPad with a system version prior to iPadOS 15 or an Android mobile device to avoid disconnection issues. We apologize for the inconvenience. Thank you for your understanding and support.

Just tried that like 10 times doesn't work for me.
9-8 04:27
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DJI Wanda
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DJM026 Posted at 9-8 04:27
Just tried that like 10 times doesn't work for me.

May we know your iOS version?
9-8 18:12
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DJM026
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IOS 15.6.1 ON both phone and iPad. Phone works as it should on drone. iPad still won’t connect
9-9 02:35
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DJI Susan
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DJM026 Posted at 9-9 02:35
IOS 15.6.1 ON both phone and iPad. Phone works as it should on drone. iPad still won’t connect

Sorry for this situation. Could you please provide a video of the connection issue with the iPad and the normal connection with the iPhone, and the version information of DJI GO app on iPhone and iPad?
We will try to report your case to the engineers.
Currently, you may need to use the drone with your iPhone.
9-10 02:23
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DJM026
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Not sure where to find what version I have of the app.
9-12 11:40
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DJM026
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First picture is the iPhone
Second picture is the ipad
9-12 11:41
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DJI Susan
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DJM026 Posted at 9-12 11:40
Not sure where to find what version I have of the app. [view_image][view_image]

Thank you very much. For the version information, please tap Me > the gear icon on the upper right. Then the version name is on the bottom of the page.
9-13 00:44
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DJM026
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9-13 02:30
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DJM026
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Tried again and phone works as it should and iPad still won’t connect.
9-13 02:31
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DJI Thor
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DJM026 Posted at 9-13 02:31
Tried again and phone works as it should and iPad still won’t connect.

Thank you for your information. Please note that we also need the related video we mentioned above. We will forward it to our team. Thank you.
9-14 01:15
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DJM026
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Sorry missed that you wanted a video.
will get it on here tomorrow thanks.
9-14 04:59
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DJI Mindy
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DJM026 Posted at 9-14 04:59
Sorry missed that you wanted a video.
will get it on here tomorrow thanks.

Thanks. Looking forward to your update. You can upload the video to Google Drive or Dropbox and then share the download link here.
9-14 19:27
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DJM026
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https://drive.google.com/drive/folders/1M3nW3cWijwdxNSeGXpIuzX7V3uJ3VJ6D
9-15 13:48
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DJM026
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Hope that worked please let me know.
9-15 14:05
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DJI Susan
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DJM026 Posted at 9-15 14:05
Hope that worked please let me know.

Hi, we've asked for access to the link, please approve when you are at your convenience.
9-16 04:32
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DJM026
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Note sure what you want.
can you please tell me what link ?? note sure what access please explain.
9-16 05:17
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DJI Susan
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DJM026 Posted at 9-16 05:17
Note sure what you want.
can you please tell me what link ?? note sure what access please explain.

Hi, when we accessed the link you provided on 17#, it asked for authorization, we've sent the request, could you please check it out? Thank you very much.
9-16 05:32
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DJM026
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Can you please if you can access it now.
9-16 05:38
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DJI Thor
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DJM026 Posted at 9-16 05:38
Can you please if you can access it now.

Thank you for your information. We have forwarded it to our team for further checks. If there is any feedback, we will keep you updated. Appreciate your patience.
9-16 20:28
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DJM026
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DJI Thor Posted at 9-16 20:28
Thank you for your information. We have forwarded it to our team for further checks. If there is any feedback, we will keep you updated. Appreciate your patience.

No feed back on this problem???
9-29 18:11
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DJI Thor
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DJM026 Posted at 9-29 18:11
No feed back on this problem???

Sorry for the late reply. We have made further checks with our team if trying all the steps above and it still cannot work, you are advised to change to other devices. Thank you for your understanding and support.
9-29 22:31
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