Hello everyone!
Yesterday I did preparation to the drone flight, some simple maintanance as charging all batteries, updating firmware to the latest one and so on. I installed the latest August release on the Smart Controller through Pilot 2 app and later with USB cable updated the rest of devices. I resttarted RC several times. Everything was okay, worked as expected.

Then, after I had finished, I switched off the RC and put it to the box. About one hour later I decided to switch on th RC to do something - and that moment something unexpected has happend.

RC started to alram me with beeping and cyan light blinking. As it is stated in the manual, this means incorrect invalid sticks calibrations. I started to execute the calibration and here I interfered the second crucial unexpected issue - it was not possible to finish it. Please, see photos attached. Control sticks were fine, but dials responsible for gimbal movement - not. The left one showed full input to the right without me even touching it. If I rotated it to the most left position, then RC still showed very hard input to the right, but slightly less than when I had not touched it.

I tried to do calibration several times, made a full reset of RC, installed the firmware again through DJI Assistant app on the PC - nothing was changed. If I connect RC to the drone - there is a notification that I need to acomplish the calibration prior to flight (photo attached).

In the end, I plan to send it to DJI as soon as possible for repair. Seems it is a hardware problem. Btw., right dial works and calibrates perfectly.

Hello there Vermesser. I am sorry for the trouble this has caused and thank you for reaching out. Since we are having this issue and you have done several troubleshooting steps to fix the issue and still the issue persist. It would be best to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do our best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.

What was the outcome of this? - I have experienced the very same thing and also tried to reset the controller and install the latest firmware. I get completely no response from the control sticks and when I try to calibrate them it says they are pushed to the down-left position?

James Ridgway Posted at 10-14 13:32
What was the outcome of this? - I have experienced the very same thing and also tried to reset the controller and install the latest firmware. I get completely no response from the control sticks and when I try to calibrate them it says they are pushed to the down-left position?

Just as a follow up to help anyone else experiencing this issue - I since posted the smart controller back to DJI Australia after contacting their support team. They replaced the control stick modules at $7 each plus a $60 service fee and express postage back to me. All up it came to $94 (AUD) plus our express post to them.

It's also worth noting that DJI Australia have some of the best customer service I've every experience. These guys are so quick and efficient and always happy to help. Rather than getting frustrated with any issue you can't fix, I would highly recommend just contacting their support guys and go from there!