SendNoSpam
lvl.1
Flight distance : 1378215 ft
United States
Offline
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I purchased the Mini 2 with DJI Care Refresh, and DJI Care Refresh shows up in my account for my Mini 2, but I have not sent my Mini 2 in for any repairs or replacement so far.
During one of my flights, my Mini 2 contacted a wall. It still seems to function, or at least it seems to most of the time.
But there is a crack in one of the arms, and several of the propeller blades have rouch edges and scratches, and since then, the gimbal sometimes gets stuck and reports a problem (I can't remember the exact wording) and feels like there is dirt/grit in the swivel mechanism that doesn't always rotate or swivel freely. So I probably need to have the arm replaced, replace the propeller blades, and either replace or repair the gimbal (the battery seems to work OK, but I don't know how to tell if it might be damaged or not), and probably inspect the other arms and body for any subtle damage that I cannot detect.
I am confused about the DJI Care Refresh program related to repairs.
Everything I have seen about the DJI Care Refresh program so far, seems to only talk about requesting a replacement, and it seems clear that if I want a replacement, then there is a (reasonable) service fee for each replacement, and the process and timeline seems clear, and I can choose the Express option, and probably have a replacement unit in about 7-10 days or so (in the US).
But I can't find any discussions about repair services, rather than replacement, and what is not clear to me, is if there are any service fees and/or costs if I want my unit repaired instead of replaced, what the process is, and how long that process takes.
Can someone summarize the DJI Care Refresh program policy for repairs, rather than replacement?
Perhaps afterall, maybe replacement might be a better option for me, but it is still something that I would like to understand.
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