Hello, I've had my Mavic 3 for a few months now and have noticed for quite some time that when using the tele camera it quite randomly stutters / jitters, is this cause for concern or just an odd quirk of the drone? See the attached video around the 6-7 second mark for a visual referance. Any help is greatly appreciated.

Yes, I notice this indeed.
Not sure if that is normal, I have not seen too much tele footage that was shot this way (long steady moves)

not normal, what is the framerate ?

fateofangel Posted at 9-10 11:22
not normal, what is the framerate ?

24 fps, however any of the available frame rates produce the same issue.

Hello there Krilbert. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to refresh the firmware of your DJI Mavic 3 for us to be able to isolate the issue? Thank you.

Since your zoomed in, you can see the imperfections of the gimbal movement easier.

wa.jesse07 Posted at 9-10 19:30
Since your zoomed in, you can see the imperfections of the gimbal movement easier.

Initially this was my interpretation of the jitter and is why I had let it go undiagnosed for some months, however after seeing no other complaints of this and no other footage that is similar I decided to ask around.

DJI Stephen Posted at 9-10 18:56
Hello there Krilbert. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to refresh the firmware of your DJI Mavic 3 for us to be able to isolate the issue? Thank you.

Hi Stephen, Thanks for the reply, After performing a firmware refresh as well as re-formatting the SD card I can unfortunately confirm the issue still persists. Please see the attached footage of the flight performed after the refresh. Thanks.

Krilbert Posted at 9-10 22:36
Hi Stephen, Thanks for the reply, After performing a firmware refresh as well as re-formatting the SD card I can unfortunately confirm the issue still persists. Please see the attached footage of the flight performed after the refresh. Thanks.

https://www.youtube.com/watch?v=msOZTL5FHI4https://youtu.be/9Mp6mhJJNDshttps://youtu.be/AkplXC-y3ko

Something is amiss mine does not show this glitch either. Instead of formatting maybe try a different SD card, although it doesn’t seem like an SD card problem it might help to eliminate this as a problem.

hallmark007 Posted at 9-11 07:34
Something is amiss mine does not show this glitch either. Instead of formatting maybe try a different SD card, although it doesn’t seem like an SD card problem it might help to eliminate this as a problem.

I will definitely give this a try, after talking to support officially they’ve pretty much said they’ll have to take it in for maintenance. If a faulty SD card is the cause it will make my life a little less painful hahah.

hallmark007 Posted at 9-11 07:34
Something is amiss mine does not show this glitch either. Instead of formatting maybe try a different SD card, although it doesn’t seem like an SD card problem it might help to eliminate this as a problem.

I will definitely give this a try, after talking to support officially they’ve pretty much said they’ll have to take it in for maintenance. If a faulty SD card is the cause it will make my life a little less painful hahah.

hallmark007 Posted at 9-11 07:34
Something is amiss mine does not show this glitch either. Instead of formatting maybe try a different SD card, although it doesn’t seem like an SD card problem it might help to eliminate this as a problem.

Sorry for the double reply earlier, this forum doesn't seem to like my phone lol.

Just thought I'd update you as well as anyone else who may come across this thread with a similar issue. After trying a brand new SD card as well as the internal storage unfortunately the issue persists, at this stage it must be a fault from factory and will need to be inspected by a DJI engineer. An unfortunate outcome but seems to be extremely rare if not a 1 off event.

I'm sure they will get it replaced.  I have not had any issue like this when using the tele view.

Krilbert Posted at 9-10 22:36
Hi Stephen, Thanks for the reply, After performing a firmware refresh as well as re-formatting the SD card I can unfortunately confirm the issue still persists. Please see the attached footage of the flight performed after the refresh. Thanks.

https://www.youtube.com/watch?v=msOZTL5FHI4https://youtu.be/9Mp6mhJJNDshttps://youtu.be/AkplXC-y3ko

Hi there Krilbert. Thank you for the reply and for posting this videos showing the issue. Since we are still having this issue with your DJI Mavic 3. It would be best to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do our best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.

Krilbert Posted at 9-11 13:51
Sorry for the double reply earlier, this forum doesn't seem to like my phone lol.

Just thought I'd update you as well as anyone else who may come across this thread with a similar issue. After trying a brand new SD card as well as the internal storage unfortunately the issue persists, at this stage it must be a fault from factory and will need to be inspected by a DJI engineer. An unfortunate outcome but seems to be extremely rare if not a 1 off event.

Sounds like the best remedy to me. Good luck hope you get it sorted soon.