I am having trouble getting the RC to connect to my mini se.  How can I fix this please

Hello there Thyra. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if you are receiving any error message or error codes on the DJI Fly applicatuion when this is happening. Thank you.

DJI Stephen Posted at 9-10 19:25
Hello there Thyra. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if you are receiving any error message or error codes on the DJI Fly applicatuion when this is happening. Thank you.

Thank you for your reply. The message I am getting is RC not connected to mobile device.  I have tried to unplug and replug the cord in

Thyra Posted at 9-10 21:23
Thank you for your reply. The message I am getting is RC not connected to mobile device.  I have tried to unplug and replug the cord in

Hi there Thyra. Thank you for the reply and for giving out these information. Kindly please try using a different USB cable to see if the issue will persist and may we please know what is the model of the mobile device that you are using please? Thank you.

Same problem here...

I've been flying the Mini2 a few times without any problems but haven't been doing so for about half a year. Now picking up again, I charged all batteries (fly more combo) and updated the firmware of the controller and the Mini2 (using the DJI Assistant 2 Consumer Drone app), and updated to the latest version of the DJI Fly app, I'm getting the 'RC not connected' message in the app. The Mini2 does pair with RC and I can fly with it, but the app shows no information at all, no imagery, not even battery status.

Controller firmware : V04.11.0034
Mini 2 firmware: V01.05.0000
App version: 1.7.0

Mobile devices: Blackview BV9900 Pro (Android 10)  and a Mi Pad 4 (Android 8.1), both ran without any problems half a year ago.

I also changed the USB cable between the rc and the mobile device, without any luck. It does look like the mobile device is not charged by the rc, but since the option is now missing in the app, I cannot tell if it should be charging or not. Taking out the SD card and formatting it didn't help either, so I'm kind of stuck now.

Please advice.

DJI Stephen Posted at 9-11 19:50
Hi there Thyra. Thank you for the reply and for giving out these information. Kindly please try using a different USB cable to see if the issue will persist and may we please know what is the model of the mobile device that you are using please? Thank you.

Hi Stephen
I think the issue is with the phone that I am using, which is a nokia 8.  I connected with an old phone, and that seem to have worked.

Thyra Posted at 9-12 21:29
Hi Stephen
I think the issue is with the phone that I am using, which is a nokia 8.  I connected with an old phone, and that seem to have worked.

Hi there Thyra. Thank you for the reply and for these information. DJI suggest using a recommended mobile device for compatibility and reliability purposes. For reference I will post the list of recommended mobile device for the DJI Fly application below. Thank you.

DJI Stephen Posted at 9-13 20:53
Hi there Thyra. Thank you for the reply and for these information. DJI suggest using a recommended mobile device for compatibility and reliability purposes. For reference I will post the list of recommended mobile device for the DJI Fly application below. Thank you.

[view_image]

Hi Stephen

Thank you, would I be able to use my Ipad?  

Thyra Posted at 9-13 21:20
Hi Stephen

Thank you, would I be able to use my Ipad?

Hi there Thyra. Good day and thank you for the inquiry. May we please know the exact model of the mobile device ( iPad ) that you are using please for us to be able to check. Thank you.

Quorp Posted at 9-12 04:56
Same problem here...

I've been flying the Mini2 a few times without any problems but haven't been doing so for about half a year. Now picking up again, I charged all batteries (fly more combo) and updated the firmware of the controller and the Mini2 (using the DJI Assistant 2 Consumer Drone app), and updated to the latest version of the DJI Fly app, I'm getting the 'RC not connected' message in the app. The Mini2 does pair with RC and I can fly with it, but the app shows no information at all, no imagery, not even battery status.

...bump...