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Motor unable to rotate .. Lost Drone
363 14 2022-9-12
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Startup
lvl.3
Flight distance : 129472 ft
United States
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While flying my Mini 2 I got a message -
"Motor unable to rotate. Check forobjects blocking motor or contact
DJI Support for assistance."

Shortly thereafter I lost contact and have lost my drone.
What do I do now?
How do I contact DJI Support? This is the message I get ...


Welcome to DJI Live Chat Support.
We apologize that our online customer service is temporarily unavailable.

Online customer service hours are as below:
Monday - Sunday
07:00AM - 05:00PM (PST)

If you have any question, please send us an email via https://www.dji.com/support.






They say their online service is unavailable even tho its now 7:22AM PST
and they say email us but don't show their email address?


2022-9-12
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Labroides
Captain
Flight distance : 9991457 ft
Australia
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"Motor unable to rotate. Check for objects blocking motor or contact
That sounds like the drone had landed or crashed.
Post your flight data and someone might be able to analyse it top explain what happened and where the drone ended up.

Go to http://www.phantomhelp.com/LogViewer/Upload/
It has instructions to find the .txt file from your phone or tablet which you can upload to that site
Upload it and it gives you a summary of the flight data.
Post a link to that summary.

Or just post the .txt file

2022-9-12
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Startup
lvl.3
Flight distance : 129472 ft
United States
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Labroides Posted at 9-12 14:15
"Motor unable to rotate. Check for objects blocking motor or contact
That sounds like the drone had landed or crashed.
Post your flight data and someone might be able to analyse it top explain what happened and where the drone ended up.

OK Thanks!
2022-9-12
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DJI Susan
Administrator

Online

Hi, we are sorry to read about the accident that happened to your drone, that must the frustrating.
Regarding the accident, kindly report a flyaway at https://repair.dji.com/repair/flyaway?lang=en first, we will help to manage data analysis for you as long as the drone is under the warranty period. If it is a warranty case, we will compensate the drone for you based on our after-sales policy. Please let me know if you have started a case.
For your feedback about the issue when reaching out the online support, I will forward it to the corresponding team for a further check.
And the email channel to contact support is at the bottom of the website. Sorry again for the difficulties.
2022-9-12
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Labroides
Captain
Flight distance : 9991457 ft
Australia
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Not interested to find out ??

I'm always puzzled when people post wanting help to find their drone, but just don't come back to get the help they asked for.
2022-9-13
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Johnny_J
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Sweden
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Tip: the author has been banned or deleted automatically shield
2022-9-13
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Startup
lvl.3
Flight distance : 129472 ft
United States
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Labroides Posted at 9-13 02:34
Not interested to find out ??

I'm always puzzled when people post wanting help to find their drone, but just don't come back to get the help they asked for.

Thanks for your post.  I Know how to find a lost drone  but this one is in an inaccessible spot.  I've since filed a flyaway report.
2022-9-13
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Labroides
Captain
Flight distance : 9991457 ft
Australia
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Startup Posted at 9-13 05:02
Thanks for your post.  I Know how to find a lost drone  but this one is in an inaccessible spot.  I've since filed a flyaway report.

But do you know what happened to cause loss of the drone?
Do you want to learn how to make sure that doesn't happen again?
2022-9-13
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JJB*
Captain
Flight distance : 10076204 ft
  • >>>
Netherlands
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Startup Posted at 9-13 05:02
Thanks for your post.  I Know how to find a lost drone  but this one is in an inaccessible spot.  I've since filed a flyaway report.

But still nice to see your log for this issue, as a motor fail is not a fly away......

So if you like to know what really happend....upload your log

cheers
JJB
2022-9-13
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Startup
lvl.3
Flight distance : 129472 ft
United States
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Yes I've uploaded my logs.. Thanks!
2022-9-13
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Bashy
Captain
Flight distance : 2273123 ft
United Kingdom
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Startup Posted at 9-13 06:07
Yes I've uploaded my logs.. Thanks!

Youre misunderstanding, follow the instructions given in this post and then once done it will give you a link, post that link in a reply here, if it was a mechanical failure then you're actually claiming on your flyaway when it should be a warranty claim and saves the flyaway! Hence why folks are asking for the log to see if they can help determine which it should be...

https://forum.dji.com/forum.php? ... 333&pid=2850821
2022-9-13
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Startup
lvl.3
Flight distance : 129472 ft
United States
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OK.  Thanks! Here's the link.
https://www.phantomhelp.com/LogViewer/8RX8Q2EZPKZ3PRYPAHMH
2022-9-13
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Startup
lvl.3
Flight distance : 129472 ft
United States
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Here's the link to my flight.  I'd appreciate any comments as to what went wrong?
Thanks!
https://www.phantomhelp.com/LogViewer/8RX8Q2EZPKZ3PRYPAHMH/#
2022-9-13
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Labroides
Captain
Flight distance : 9991457 ft
Australia
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Startup Posted at 9-13 09:00
Here's the link to my flight.  I'd appreciate any comments as to what went wrong?
Thanks!
https://www.phantomhelp.com/LogViewer/8RX8Q2EZPKZ3PRYPAHMH/#

The cause of the incident is no mystery.
Soon after launching, you took the drone up to 114 feet, put it in Sport Mode ( no obstacle avoidance in Sport Mode) and flew east at max speed.
The ground on th east of the lake rises, but you never adjusted the height of the drone.
At 2:55 the ground below the drone was 70 ft higher than where you launched and covered with thick forest and the drone slammed into the forest canopy at full speed.
The error messages are all a result of the crash.
The data indicates that the drone stuck in the tree tops at the same level as the collision occurred.
2022-9-13
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Startup
lvl.3
Flight distance : 129472 ft
United States
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Yes that's what I concluded.  
My mistake was adjusting height just for the trees not for the rising elevation  of the land which was far greater than I thought.
In the future I will check the elevation of the path I'm flying on google earth before taking off.
Do the low speed readings  at the end (4 to 5 mph) indcate that the drone was flying (or flailing) around a bit at the end in the trees?
Also I see the battery was still at 79% when the reporting stopped. What caused the reporting to stop. (Stopped motors?)
Hope you don't mind these dumb questions.  I'm a bit new to this.
Thanks!
2022-9-13
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