DJI Susan
Administrator
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Hi, we are sorry to read about the accident that happened to your drone, that must the frustrating.
Regarding the accident, kindly report a flyaway at https://repair.dji.com/repair/flyaway?lang=en first, we will help to manage data analysis for you as long as the drone is under the warranty period. If it is a warranty case, we will compensate the drone for you based on our after-sales policy. Please let me know if you have started a case.
For your feedback about the issue when reaching out the online support, I will forward it to the corresponding team for a further check.
And the email channel to contact support is at the bottom of the website. Sorry again for the difficulties.
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