djiuser_u4rtE3Hw9Kzz
lvl.2
Flight distance : 14748638 ft
United States
Offline
|
DJI Susan Posted at 9-12 22:45
Hi there, thank you for getting back to us, as per the damage assessment, there was an external impact to the drone, the front aircraft arm (left) was broken, it may be the cause of the ESC issue, you can check the damage assessment picture at https://repair.dji.com/trace/search?from=dji_repair
Therefore, it is a paid case by default, may I know if the drone experienced an accident? If yes, was it caused by the drone's issue or the pilot? We will help you further.
Does this mean by paid case that im not responsible for the bill and that its free of charge? |
|