Not able to record video at any frame rate or resolution. The following error msg occurs after attempting to commence video recording: "Temperature low.Only available in 1080p 30fps. Record higher quality videos after camera unit warms up". Room temperature is 21c°. Have completed a factory reset which did not resolve the issue.

Hello there gazzpar. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if this error message on your DJI Action 2 is showing in every occasion when using your DJI Camera for us to be able to isolate the issue? Thank you.

DJI Stephen Posted at 9-14 21:11
Hello there gazzpar. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if this error message on your DJI Action 2 is showing in every occasion when using your DJI Camera for us to be able to isolate the issue? Thank you.

This error msg has occurred only one time. I was not able to use the action camera for about 2 hours. The error msg has now gone. I think the issue was not a "low temperature" but a msg generated when a) the camera battery was flat AND the power unit was not able to properly charge the camera device (i.e. a connection issue between power unit and camera unit). Somewhere along my attempts to clear the temp msg I was able to connect to the MIMO app and noticed the battery icon level/colour ie red/0% and strangely the battery icon on camera device was not showing.

gazzpar Posted at 9-14 21:18
This error msg has occurred only one time. I was not able to use the action camera for about 2 hours. The error msg has now gone. I think the issue was not a "low temperature" but a msg generated when a) the camera battery was flat AND the power unit was not able to properly charge the camera device (i.e. a connection issue between power unit and camera unit). Somewhere along my attempts to clear the temp msg I was able to connect to the MIMO app and noticed the battery icon level/colour ie red/0% and strangely the battery icon on camera device was not showing.

Hi there gazzpar. Thank you for the reply and for giving out these additional information about the issue. Since we are having this issue with your DJI Action 2. I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do our best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.

the exact same error is happening to me now.
no battery icon appear on the screen, not able to record and getting "low temperature" error message.
how can I fix this problem? like gazzpar said, factory reset is not helping

I have that same problem.  please help

I have the same problem. Camera cannot record video, just flashing message about low temperature. Entire camera is hot, trying to rec a video indoor with environment temperature about 28 Celsius degrees.

reranq Posted at 5-17 07:25
I have the same problem. Camera cannot record video, just flashing message about low temperature. Entire camera is hot, trying to rec a video indoor with environment temperature about 28 Celsius degrees.

a few details about situation:
1. battery level icon disappered from camera screen
2. in the mimo app battery icon showed but without level percentage (just full battery icon)
3. camera able to make photos and timelapse
4. camera able to work as a webcam with 1080p/720p resolution (PC connection via usb cable)
5. after some time of manipulations have both messages about low and high temperature at the same time.

I’m having this same issue with all above problems. Just purchased this DJI Action 2. I connected at first and now cannot connect to Mimo. It never displayed battery on screen. It won’t record due to “Environment temperature low. Unable to record.” I’m going to call tomorrow and hopefully get an update.

Blokbros04 Posted at 5-23 19:27
I’m having this same issue with all above problems. Just purchased this DJI Action 2. I connected at first and now cannot connect to Mimo. It never displayed battery on screen. It won’t record due to “Environment temperature low. Unable to record.” I’m going to call tomorrow and hopefully get an update.

Hi, Blokbros04. Thanks for reaching out, and we're sorry you're experiencing such an issue. We need to gather more details to further isolate your concern. Can you confirm the specific mobile device you're using? And what error message are you getting when you try to connect it? Also, can you post a screenshot/photo of the screen not showing the battery level? Regarding the error about low temperature, here are some basic troubleshooting steps you may perform:
1. Perform a factory reset on the camera. Ensure you back up the photos/videos before doing so.
2. Check your current temperature. If it's too low, we recommend you record indoors and switch the resolution and frame rate to 1080 p and 30 fps, then check if the issue is resolved.
Please keep us posted. Thank you.