Ronin-SC Will Not Balance Sony RX100V
1392 3 2022-9-15
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DJI_CMac_User
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Hi.  I just purchased a Ronin-SC because the website said it was compatible with my Sony RX100V.  Well, guess what? It will not balance at all becuase of the light weight of the camera.  Has anyone else had to deal with this and if so, what was the resolution?  I would hate to return the gimbal becuase it doesn't work, but I paid good money for this to work and really want to get it to work.  Thanks in advance.

2022-9-15
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DJI Mindy
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Hi there, we are sorry to know about the issue. Ronin SC is compatible with Sony RX100 V, you can refer to: https://www.dji.com/support/compatibility/ronin-sc/rx100v
You may visit the link below to check the tutorial to see if it helps.
2022-9-25
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DJI_CMac_User
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DJI Mindy Posted at 9-25 02:56
Hi there, we are sorry to know about the issue. Ronin SC is compatible with Sony RX100 V, you can refer to: https://www.dji.com/support/compatibility/ronin-sc/rx100v
You may visit the link below to check the tutorial to see if it helps. https://www.youtube.com/watch?v=LDsucszkCp4&list=PL65kukZorPdPWNpoFicolA_lT8dD5MWMH&index=17

I know you say it is compatible, but you should qualify that statement somewhat. "The camera is very light and you may have a difficult time balancing and getting the gimbal to function correctly" would be an appropriate statement to make.  
I saw your video the first time, a second time, and even a third time, so posting it again doesn't really help the issue.
2022-9-25
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DJI Mindy
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DJI_CMac_User Posted at 9-25 06:50
I know you say it is compatible, but you should qualify that statement somewhat. "The camera is very light and you may have a difficult time balancing and getting the gimbal to function correctly" would be an appropriate statement to make.  
I saw your video the first time, a second time, and even a third time, so posting it again doesn't really help the issue.

We are sorry for the inconvenience. We will forward your feedback to the corresponding team. If you still encounter difficulties to balance the gimbal after watching the tutorial, you can provide us with a video to help you further. You can upload the video to Dropbox or Google Drive or directly send the video to support@dji.com, and we will help you accordingly.
2022-9-28
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