ramirezportela
lvl.2
Flight distance : 358140 ft
United States
Offline
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Hello:
I'm receiving errors on my 2018 Mavic 2 pro which says "Contact DJI Support to arrange for repairs". After filling everything and sending proof of purchase etc in the "Service Request and Inquiry" page, the form gets stuck on my address.. I am getting the following error which displays in red for a few seconds only to disappear:
[UPS failed, please check the address information and try again. If it still fails, please contact technical support. Failure: The requested service is invalid for the shipment origin]
Im not sure if they are referring to UPS the mail carrier but I've never had any problem using UPS service to my address in Puerto Rico. (or FedEx, USPS or DHL for that matter)
So... how or where do I need to contact technical support.? Puerto Rico is available to be selected in the dropdown menu (DJI's webpage form) when the region/country is asked. (Puerto Rico being a territory of the USA)
As a commercial drone pilot I need to fulfill some urgent jobs as I am now using a Mini 3 (backup drone)
Please help!
Thanks
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