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Action 3 destroyes MicroSD-Cards
892 23 9-16 11:40
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djiuser_zEKgdWRops1S
Second Officer
Germany
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In Action 1 and 2 I used successful SanDisk Extreme PRo 256 GB V30 U1 A2 cards.

In Action 3 all cards destroyed by formatting them. All my attemps to repair (format, chkdsk, diskpart etc.) are unsuccessful.

Is this a bug in Action 3?


9-16 11:40
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DJI Paladin
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Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please tell us more about the issue? Did you format the SD card on the computer? When you insert the SD card on the DJI Action 3, what message did you receive? If you could provide us some images showing the issue that would be very helpful for us to isolate the issue. Please keep us posted. Thank you.
9-17 21:09
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djiuser_zEKgdWRops1S
Second Officer
Germany
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DJI Paladin Posted at 9-17 21:09
Hi there. Thank you for reaching out and we're deeply sorry for the trouble. Can you please tell us more about the issue? Did you format the SD card on the computer? When you insert the SD card on the DJI Action 3, what message did you receive? If you could provide us some images showing the issue that would be very helpful for us to isolate the issue. Please keep us posted. Thank you.

Plug-in notice: SD-Card-Format not supported - try to format
After attempt to format: format failed

I never format sd-cards for my cameras in my PC. That I tried at first after the problems in my Pocket 2, Action 2 and action 3.
9-18 01:14
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djiuser_zEKgdWRops1S
Second Officer
Germany
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djiuser_zEKgdWRops1S Posted at 9-18 01:14
Plug-in notice: SD-Card-Format not supported - try to format
After attempt to format: format failed

Today I tested the SAMSUNG PRO Plus 256 GB U3 A2 V30:
No problems in formatting!
9-19 01:25
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djiuser_zEKgdWRops1S
Second Officer
Germany
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djiuser_zEKgdWRops1S Posted at 9-19 01:25
Today I tested the SAMSUNG PRO Plus 256 GB U3 A2 V30:
No problems in formatting!

Now I'm trying to reanimate the SanDisk-SDCards with "SD Card Formatter" -> https://www.sdcard.org/downloads/formatter/
9-19 07:30
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djiuser_zEKgdWRops1S
Second Officer
Germany
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djiuser_zEKgdWRops1S Posted at 9-19 07:30
Now I'm trying to reanimate the SanDisk-SDCards with "SD Card Formatter" -> https://www.sdcard.org/downloads/formatter/

SD Formatter does'nt format the SanDisk SDCard: Formatting failed!
9-19 08:54
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Aavalaakso
Captain
Finland
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They have pretty much problematic things with SD Cards. This came up with my Pocket 2.
9-19 09:48
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DJI Paladin
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Flight distance : 318 ft

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djiuser_zEKgdWRops1S Posted at 9-19 01:25
Today I tested the SAMSUNG PRO Plus 256 GB U3 A2 V30:
No problems in formatting!

Thank you for keeping us posted. It seems that there is an issue with the SD card that you are using as the Samsung SD card shows no issues. We will coordinate this with the team for further clarification. We will keep you posted on this. Thank you.
9-20 03:50
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osmonauta
Second Officer
Hungary
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9-22 16:38
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johansenfoto
Captain
Flight distance : 1152733 ft
Norway
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I bought a brand new Lexar 128GB card for using with my OA3, and there is no problem. Formatted it 3 times already.
9-22 23:47
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osmonauta
Second Officer
Hungary
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9-26 06:14
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WiscoPaddler
Second Officer
United States
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Had the same issue with the same card.  It worked when I plugged it in and formatted it when it was blank, but when I did a test to see how long it'd record 4k 60fps... (which is ran until the battery died), I tried to format and it failed.  Can't get it to format in Windows now in any capacity.  Can't get it to format in another device.  Really bummed that I lost a nice card...
I had 2 (SanDisk 256GB Extreme microSDXC UHS-I Memory Card with Adapter - Up to 160MB/s, C10, U3, V30, 4K, A2, Micro SD - SDSQXA1-256G-GN6MA) that were working perfect with the Osmo Action 1, GoPro Hero 10, Insta360 X3 previously.  I've recorded and formatted numerous times.

Today I tried them in the Action 3.  Initially both of them formatted successful, green check mark and all.  I went and did some test recording outdoors and noted above and then after I tried to clear the card by formatting them, it happened to both of them and failed.  It's very disappointing to say the least and would be nice if DJI wouldn't brick memory cards that work in almost all other devices.

I've tried to reformat on my Windows PC with SD Card Formatter to no success.  Tried changing the letter in disk management to no success.  Nothing in diskpart has been able to allow for reformatting.  

It's a bit troublesome to me that this camera struggles with memory cards and bricks them after reformatting.  
10-5 13:27
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osmonauta
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Hungary
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10-6 04:10
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WiscoPaddler
Second Officer
United States
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osmonauta Posted at 10-6 04:10
As I was reading various articles, it seems opinions differ. Some say not to format SD cards too often because the extended write operations will lead to premature aging and eventually failure of the card. Some say this is BS and you can format it as often as you want. Some say improper removal of the card from the computer (eg just pulling it out without ejecting) can also cause issues.

This is interesting because I never have issue formatting in any of my previous/existing action cameras.  I still don't have any issues with my Osmo Action 1 and don't have issues with my GoPro Hero 10 or Insta360 X3.  

When I had my DJI Action 2, I never had issues either.  I sold that though to move to this as I liked the traditional form factor.  I'm just really disappointed that formatting the card twice caused for it to become a brick and no other action camera did this to me.  

$75 down the drain.
10-6 04:13
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osmonauta
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Hungary
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10-6 04:29
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WiscoPaddler
Second Officer
United States
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osmonauta Posted at 10-6 04:29
I do have to agree. That IS a lot of money! Isn't there a program that can check the card for errors? Maybe a low-level format? It seems there are quite a few programs being advertised for Windows that can do this. Or maybe contact SanDisk they might have a specific testing app for their cards that can maybe do some repair. For a card that costs 75 bucks I would not let it go that easy.

Yeah it was both of my 256 GB sandisk cards.  I thought maybe it was a fluke for one but nope...

I've tried multiple 3rd party programs but nothing works.  Tried the normal windows diskpart solutions as well and any of the common solutions you see within the first google searches.  

I was hoping I could plug it into my Osmo Action 1 and get it to format it but no luck there either.  They both are not unrecognized by any device I put them in.  The best I can do is get them to show up in Windows as RAW format but it does show 238 GB free on them when plugged in.  Working in IT all my life and I've tried all the old tricks and any trick I could find online and no luck.

I guess once I get a card in the Osmo Action 3, I will not format it if it's recognized and just mass delete files from here on.  First camera that has been problematic for me.  Love DJI's products but man this puts a damper on it a bit for me.
10-6 04:35
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djiuser_zEKgdWRops1S
Second Officer
Germany
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WiscoPaddler Posted at 10-6 04:35
Yeah it as both of my 256 GB sandisk cards.  I thought maybe it was a fluke for one but nope...

I've tried multiple 3rd party programs but nothing works.  Tried the normal windows diskpart solutions as well and any of the common solutions you see within the first google searches.  

The same experiences I made.
10-6 04:40
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djiuser_0fpX5R7weLwU
lvl.1
Czechia
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Hey guys, i have same problem with sandisk Extreme microsd card. I exercised the two-year warranty on the card. And today I got a reply from the dealer. The card cannot be repaired and therefore I got my money back. I also noticed that osmo action 3 does not have this card among the recommended and supported cards.

Recommended microSD Cards

SanDisk Extreme 32GB V30 A2 UHS-I Speed Grade 3
SanDisk Extreme Pro 32GB V30 A2 UHS-I Speed Grade 3
Kingston Canvas Go!Plus 64GB UHS-I Speed Grade 3
Kingston Canvas Go!Plus 128GB UHS-I Speed Grade 3
Kingston Canvas React Plus 64GB UHS-II Speed Grade 3
Kingston Canvas React Plus 128GB UHS-II Speed Grade 3
Kingston Canvas React Plus 256GB UHS-II Speed Grade 3
Samsung Pro Plus 256GB V30 A2 UHS-I Speed Grade 3

I don't want the problem to happen again, so I'll get and try a Samsung 256GB card. Do you have any other recommendations? Thank you
11-23 10:37
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osmonauta
Second Officer
Hungary
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I bought the camera 2 months ago and I use a brand new SanDisk Extreme (not the Pro version just "Extreme") 64GB, U3, A2, V30 card. Didn't have any issues (...so far).
11-23 11:12
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DJI Susan
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WiscoPaddler Posted at 10-6 04:13
This is interesting because I never have issue formatting in any of my previous/existing action cameras.  I still don't have any issues with my Osmo Action 1 and don't have issues with my GoPro Hero 10 or Insta360 X3.  

When I had my DJI Action 2, I never had issues either.  I sold that though to move to this as I liked the traditional form factor.  I'm just really disappointed that formatting the card twice caused for it to become a brick and no other action camera did this to me.  

Hi there, sorry for the belated reply.
If you still have the card that can be used for reproducing the issue, would you please help to provide a video of the operation for formatting and showing the result for us?
Please also provide a picture of the SD card, and help to export the camera log from the Osmo Action 3 for further confirmation.
The way to export the camera log:
1. Please reproduce the abnormal process first.
2. Go to camera unit System Settings - Device Info. Tap “Export Logs”
3. Osmo Action 3: Use the USB-C cable to connect Osmo Action 3 to a computer.
4. Select “File Transfer” on the Osmo Action 3 screen. Go to “My Computer”. Find the corresponding disc for the Osmo Action 3 (internal storage).
5. Export all log files and zip them, and upload the files to Dropbox or Goggle Drive and send me the link here.
Thank you very much!
11-24 23:36
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DJI Susan
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djiuser_0fpX5R7weLwU Posted at 11-23 10:37
Hey guys, i have same problem with sandisk Extreme microsd card. I exercised the two-year warranty on the card. And today I got a reply from the dealer. The card cannot be repaired and therefore I got my money back. I also noticed that osmo action 3 does not have this card among the recommended and supported cards.

Recommended microSD Cards

Hi there, we are sorry for the inconvenience caused. You can use the recommended SD card with the camera.
If the issue happens again, could you please check my reply on 20#, and provide the information and files to us? We will check the issue further. Thank you.
11-24 23:40
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Ceyx21
lvl.2
Philippines
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I had no problem to format my Sandisc Extrem 256 Mo with OA3. It's not thee Pro version.
Sandisc has a lifetime warranty for the Extrem and Extrem Pro micro sdcards.
20220811_193927.jpg
11-25 15:59
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osmonauta
Second Officer
Hungary
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Ha! I knew it! It was the cat's fault!
11-25 16:47
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Bigplumbs
Captain
Flight distance : 612448 ft
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United Kingdom
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I am using the 128 Sandisc Extreme Pro. I think rather than format I will just delete the files on a windows PC rather than format. Takes a minute or so longer but no big deal

11-26 13:19
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