squarabh
lvl.1
Flight distance : 37290 ft
India
Offline
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The images/videos are blurred on the right side. Some close-up shots have little but images/videos taken from a higher point have heavy blurring/out of focus on the right part. It seems to be a focus issue but it might be a hardware issue.
I have tried all the combinations:
- Videos - 4k,2k 1080 at all frames
- Images - 48 MP and normal
- Focus - Manual and AF
- Landscape mode and Portrait Mode (Issue is at the top side)
Tried resetting, updating the firmware, IMU and Compass Calibration etc. but the issue persists.
It's exactly the same as this user's: Images Heavily Blurred
Photos and Video Screenshots uploaded on drive: https://drive.google.com/drive/folders/1EuQuqL9UhBa8TXb84l-c-wAfFCfmUsJI?usp=sharing
Firmwares are latest and up-to date.
Also, I have raise a support ticket but they are asking to coordinate with a local service centre somewhere in India which won't work most probably, so if it's a know hardware issue, people who work at DJI just let me know or if it's a software issue then let me know if i have to wait for a fix.
If anyone else has found a fix/workaround for this issue, Please reach out immediately.
It's my first drone bought with a longterm saving and i'm very sad as I cannot replace/return it, my brother bought it from Dubai and I live in India.
Thankyou in Advance and I wish this would never happen with anyone else.
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