Hi team,

My case reference number is CAS-10591921-F6M4G6.


My dji 3 pro was fell into sea due to abnormal motor error. I was in the mastershot mode and everything was normal. But suddenly it was showing up the error message and I lost control of the drone. It just fell into sea.


I already submitted the flyaways request and explain the whole story. I think this is not the user's fault. I hope the Dji team can respond my request at your earliest convenience.


I am your loyalty customer who having dji mini 1, mini 2 and now Dji mini 3 pro.


Thank you.


Rick Chen

Hi, there. Sorry for your inconvenience. After further checking, please note the case is created today. Besides, we noticed that you haven't uploaded the flight record, you are advised to upload it ASAP. We will keep an eye on your case. Please rest assured.

DJI Thor Posted at 9-21 23:19 Hi, there. Sorry for your inconvenience. After further checking, please  note the case is created today. Besides, we noticed that you haven't  uploaded the flight record, you are advised to upload it ASAP. We will  keep an eye on your case. Please rest assured.

Thanks Thor for your quick reply.

I looking forward to your update.

RIck

rickchen42 Posted at 9-21 23:26
Thanks Thor for your quick reply.

I looking forward to your update.

You are most welcome. Please upload the required information ASAP. Thank you.

DJI Thor Posted at 9-21 23:33
You are most welcome. Please upload the required information ASAP. Thank you.

Hi Thor,

What document do I need to upload?

I can't see any update in my case status.

Rick

rickchen42 Posted at 9-22 00:54
Hi Thor,

What document do I need to upload?

Please rest assured our team will send you the related instruction via email ASAP.

Hi Rick,

If you like uplaod your log for this issue,
use this link > https://www.phantomhelp.com/LogViewer/Upload/

Log probably explains what really happend

cheers
JJB

JJB* Posted at 9-22 10:39
Hi Rick,

If you like uplaod your log for this issue,

Is this link reliable?

rickchen42 Posted at 9-23 01:18
Is this link reliable?

yes

OR

if you like sent the log to jjbsoftware@gmail.com, i will report back to you

cheers
JJB

How long do I need to wait for the result of fight log?

rickchen42 Posted at 9-24 00:03
How long do I need to wait for the result of fight log?

Hi Rick,

If i see the log, within 20 minutes.....

cheers
JJB

JJB* Posted at 9-22 10:39
Hi Rick,

If you like uplaod your log for this issue,

I just sent you email

rickchen42 Posted at 9-24 00:17
I just sent you email

ok, reported back. Get in contact with DJI, see if they can help yopu out.

cheers
JJB