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Can I buy Care Refresh on purchases made on ebay?
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TangoDown
lvl.1

United Kingdom
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Hello,
say if I buy a brand new drone on 3rd party sites like ebay. In brand new condition, would I still be eligible to buy the care package?

Thank you,
TD
9-25 07:38
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DJI Susan
Administrator

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Hi there, thank you for reaching out. If the drone comes from an authorized channel, is not bound to the DJI Care Refresh before, and it is working properly, you can send us a verification video to get permission to purchase the DJI Care Refresh, here's the link for your reference https://repair.dji.com/en/djicare/customerupload
For your information, DJI Care Refresh and the corresponding product must be purchased from the same country or region. For more details about the DJI Care Refresh, you may visit https://www.dji.com/service/djic ... ndsite&from=nav or contact us directly.
9-25 17:12
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TangoDown
lvl.1

United Kingdom
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Hi Susan,
thanks for the above.

What exactly is considered an authoirzed channel?

I am looking at a (brand new) drone from an ebay re-seller, who is stating a 1year manufacturer warranty.

Would this be a wise decision to buy from?

Thanks!
9-28 13:20
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Anywhere
lvl.1
Flight distance : 53268 ft
Australia
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I would be cautious if the deals looks too good it's probably a fake. Or import
9-30 08:14
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