Hi


I updated to the following and now raven eye is no longer moving the gimbal left/right while tracking an object, tilt works fine

• Firmware:        v01.00.01.00
• DJI Ronin Image Transmitter (RavenEye) Firmware: v01.03.00.30
  

I have since found out that if there is any kind of pan input while raven eye is tracking, then it tracks until input is stopped
for example move left/right on the joystick or remote joystick is works while there is input.
What also makes tracking work is when I use force mobile and constantly change direction, but if force mobile is on and i put the phone down so that it is stable, then tracking does not work.The active tracking was working correctly on the previous gimbal version, it only stopped working after the current gimbal version was installed

Hello, there. We are sorry for your inconvenience. We will recommend you downgrade to the previous version and test again.

DJI Wanda Posted at 9-26 00:29
Hello, there. We are sorry for your inconvenience. We will recommend you downgrade to the previous version and test again.

Try again DJI this didnt work
We recommend you fix the problem and release an update

chrisb123 Posted at 11-22 07:39
Try again DJI this didnt work
We recommend you fix the problem and release an update

Hello, there. Sorry for your inconvenience
Our engineers would like to knwo whether you want to control the gimbal to the left and right when it is under FPV mode?
Also, may we know after you downgrade the firmware version of the gimbal, does it make any differences?

I dont know what you mean by control the gimbal left or right in FPV mode. I'm trying to use the RavenEye to perform tracking.  The green tracking box shows up, but for tracking to work it has to have some kind of input up/dow/left/right, make no difference which direction, the input can be from the joystick or from force mobile or mobile input. The input source and direction is irrelevant there just needs to be some, then it starts working until the input stops.
I didnt downgrade the gimbal firmware

I can't update firmware to 01.00.02. i have restarted several number of times but I am getting the same error code 1003