Replacement Cable
504 4 2022-9-28
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drkrjones
lvl.1
United States
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Sorry for the brevity of the post, but my orginal cable (from battery to goggles 2) didn't seem to be working.  I ordered a replacement and the battery won't power on with the new cable.  Plug the old cable in, battery turns on.  New cable, nothing.

Is this normal?
2022-9-28
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JAMh
lvl.4
Flight distance : 4754715 ft
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Mexico
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Have you tried with another battery?
Some times the plug is not working.
Does it charges?

Also, can u connnect googles to PC vis USB-C to check it (firmware update)
2022-9-28
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drkrjones
lvl.1
United States
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JAMh Posted at 9-28 17:35
Have you tried with another battery?
Some times the plug is not working.
Does it charges?

The battery is fully charged.  I only have the one battery, but I get another in a couple of days.  I'll try the update.
2022-9-28
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DJI Stephen
DJI team
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Hello there drkrjones. I am sorry for the trouble this has caused and thank you for sharing these information with us. Since we are having this issue. It would be best to contact our DJI support team at https://www.dji.com/support for further assistance. We will do there best to help and give out the best resolution for this issue. Just a friendly reminder that  DJI do not recommend doing a DIY in fixing the issue to avoid further damaging the unit and for not to void the warranty of your DJI product as well. Thank you.
2022-9-28
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frankymusik
Second Officer
Flight distance : 27841053 ft
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Germany
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Why should that be "normal"...?     
2022-9-28
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