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DJI MIC trx PROBLEM
281 8 9-28 23:25
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Marian Anicule
lvl.1
Flight distance : 110128 ft
Romania
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Hello!
I'm a proud owner of a DJI MIC set, but I have a problem....TRX 1 wont charge in it's case and has a interference on wireless audio transmision...Can anyone help me? Please!
9-28 23:25
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Montfrooij
Captain
Flight distance : 2399075 ft
Netherlands
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Hi,

You might be better off posting in the products section of this forum. That is way more active!
https://forum.dji.com/forum-129-1.html
9-29 02:13
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi, there. Sorry for your inconvenience. Please try to follow the troubleshooting steps below:
1. Connect a charger to the USB-C port on the receiver or transmitter to charge the DJI Mic to check if it charges.
2. Check whether the battery level LEDs are normal when the charging case is charging a device.
3. If the above troubleshooting results indicate no issues, Please check whether the appearance of the metal contact where the device is placed is abnormal. If the area is obviously dirty, you may try to wipe the contact with an isopropyl alcohol pad and dry it, then try again. If a transmitter cannot be charged, perform cross-testing on the contacts to see if there is any error.
4. Check whether the device’s firmware is the latest version. If not, please update it to the latest version and try again.
9-30 01:59
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Marian Anicule
lvl.1
Flight distance : 110128 ft
Romania
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done all from above...the case contacts are fine, the other TRX charges fine...
9-30 23:24
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Marian Anicule
lvl.1
Flight distance : 110128 ft
Romania
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UPDATE:
3 days (friday, saturday and sunday) I left the DJI MIC on my desk from office...this morning, I came back and check-it. The situation is this:
DJI MIC case - FULL battery
TRX 1 - full battery
TRX 2 - empty battery
the TRX 2 still doesn't charge in it's case.



I really like this gadget, ...but, basically, having just ONE transmiter to relly on...what should I do?
10-2 22:18
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DJI Thor
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Flight distance : 13602 ft
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Marian Anicule Posted at 10-2 22:18
UPDATE:
3 days (friday, saturday and sunday) I left the DJI MIC on my desk from office...this morning, I came back and check-it. The situation is this:
DJI MIC case - FULL battery

Hi, there. Sorry for the late reply. May we know if the issue has been addressed?
10-7 00:48
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Marian Anicule
lvl.1
Flight distance : 110128 ft
Romania
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DJI Thor Posted at 10-7 00:48
Hi, there. Sorry for the late reply. May we know if the issue has been addressed?

Hello! The answer is NO, I haven't solved it. I sent an email to the provider who sold me the device and I'm waiting for a solution.
10-8 00:00
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DJI Thor
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Flight distance : 13602 ft
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Marian Anicule Posted at 10-8 00:00
Hello! The answer is NO, I haven't solved it. I sent an email to the provider who sold me the device and I'm waiting for a solution.

Sorry to hear about that. After further checking with our team, you are advised to send it back for further testing.
10-9 02:49
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Marian Anicule
lvl.1
Flight distance : 110128 ft
Romania
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DJI Thor Posted at 10-9 02:49
Sorry to hear about that. After further checking with our team, you are advised to send it back for further testing.

Thanks! I will keep you posted! Thaks a lot!
10-10 00:46
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