Impossible to activate
2232 7 2022-9-30
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Onisnake
lvl.2
Flight distance : 26447 ft
Senegal
Offline

Hello, i'm unable to activate my goggles V2 on fpv digital mode in DJI assistant 2 (FPV serie). When i try to activate it i have network error.

Here is the log from Dji Assistant 2

[15:01:04.223][DJIServiceMgr            ] DA2 Version info:2.1.2.11.1543 2021/12/08 20:43:01 baa53e07
[15:01:05.316][DJIWebFileGetter         ] [OnFinish]reply statusCode=200
[15:01:05.316][DJILogin                 ] Get C############## from server: 736e
[15:01:05.388][DJIWebFileGetter         ] [OnFinish]reply statusCode=201
[15:01:06.558][DJISoftUpdater           ]  platform:win software_version:2.1.2.11 model_type: firmware_version:
[15:01:06.603][DJISoftUpdater           ]  platform:win software_version:2.1.2.11 model_type: firmware_version:
[15:01:07.250][DJIWebFileGetter         ] [OnFinish]reply statusCode=200
[15:01:07.376][DJIWebFileGetter         ] [OnFinish]reply statusCode=200
[15:01:07.376][DJISoftUpdater           ] get check ok
[15:01:07.388][DJIWebFileGetter         ] [OnFinish]reply statusCode=200
[15:01:07.388][DJISoftUpdater           ] get check ok
[15:01:07.677][DJIWebFileGetter         ] [OnFinish]reply statusCode=201
[15:01:07.677][DJILogin                 ] user type:
[15:01:53.609][DJIIdentifierMgr         ] Device Arrive COM3
[15:01:53.610][DJICmdIo                 ] open COM3
[15:01:53.810][DJISerialIo              ] Open COM3 success!
[15:01:53.810][DJIIdentifierMgr         ] open device succeed
[15:01:55.070][DJIIndustrialSecurityConf] [DJIIndustrialSecurityConfig] step1 timeout!!!
[15:01:55.125][DJIIdentifierMgr         ] [Gl           , gp150_gl     , 00.00.0000   ], App
[15:01:55.125][DJIDeviceMgr             ] device service ready! COM3
[15:01:55.137][DJGlsDevice              ] C##################: 534e, target: 0x1c00
[15:01:55.137][DJIDeviceMgr             ] DevArrival, Gl, gp150_gl, ,00.00.0000, 8913060dab6d1a60f1a253e1d188238ab18116cc, inactivated
[15:01:55.137][DJISoftUpdater           ]  platform:win software_version:2.1.2.11 model_type:gp150_gl firmware_version:00.00.0000
[15:01:55.137][DJIDeviceMgr             ] Info Ui...
[15:01:55.243][DJIUpgradeMgr            ] set date time to device 0x1c00 success!!!
[15:01:55.263][DJGlsDevice              ] set C################## success!!!
[15:01:55.459][DJIWebFileGetter         ] [OnFinish]reply statusCode=200
[15:01:55.460][DJISoftUpdater           ] get check ok
[15:01:56.041][Upgrader                 ] invalid main device
[15:01:56.041][Upgrader                 ] new main device connected
[15:01:56.042][Upgrader                 ] invalid other device
[15:01:56.042][Upgrader                 ] new other device
[15:01:56.044][Upgrader                 ] is release: 1
[15:02:15.118][DJIWebSocketServer       ] No service for [/controller/config/user/8913060dab6d1a60f1a253e1d188238ab18116cc]
[15:02:43.915][DJIWebFileGetter         ] NetworkError: 401
[15:02:43.915][DJIWebFileGetter         ] [OnFinish]reply statusCode=500
[15:02:43.915][DJIWebFileGetter         ] Reply error :401
[15:02:43.915][DJIWebFileGetter         ] Reply error string :Error downloading https://active.dji.com/api/v3/eagle/activation - server replied: Server Error
[15:02:53.716][DJIWebFileGetter         ] NetworkError: 401
[15:02:53.716][DJIWebFileGetter         ] [OnFinish]reply statusCode=500
[15:02:53.716][DJIWebFileGetter         ] Reply error :401
[15:02:53.716][DJIWebFileGetter         ] Reply error string :Error downloading https://active.dji.com/api/v3/eagle/activation - server replied: Server Error
[15:05:03.788][DJIWebFileGetter         ] NetworkError: 401

Any help please to solve this issue to activate my goggles v2 please. i'm desparate. i have this problem from month. I want to use everything i can before using the warranty.

thx in advance.

2022-9-30
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DJI Susan
Administrator
Offline

Hi there, please try to connect the DJI FPV Goggles V2 to the DJI Fly app and use the app to activate the goggles, see if it works. Please provide the screenshot on the app if the activation still fails. The serial number of the Goggles will be appreciated. Thank you.
2022-10-1
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Onisnake
lvl.2
Flight distance : 26447 ft
Senegal
Offline

Hello. When i tried to connect the goggles v2 on the phone nothing happen. On the screen of the goggles, it clearly specify that i have to activate it through Dji assistant 2. S/N 37SBHBT001005R.
2022-10-1
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Onisnake
lvl.2
Flight distance : 26447 ft
Senegal
Offline

any help please?
2022-10-3
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djiuser_tclAqRDTo0js
New
Flight distance : 17415 ft
United States
Offline

Is there a resolution I am having a very similar issue and it is Extremely Frustrating. Cannot activate My Goggles.
2022-11-2
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CoreyFPV
First Officer
Flight distance : 1665023 ft
  • >>>
United Kingdom
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2022-12-19
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Onisnake
lvl.2
Flight distance : 26447 ft
Senegal
Offline

hello, your post gave me hope. I manage to skip the activation process in order to upgrade and then try again but unfortunatly i'm still unable to activate. i've replied as well on this topic https://forum.dji.com/forum.php?mod=viewthread&tid=279588.
2022-12-28
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Dheejay
New

United Arab Emirates
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I already install the latest version still the same issue, used the both link of the app consumer and fpv series nothing fix the issue.. my v2 goggles still not activated
2023-3-26
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