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Remove from Device Management?
182 5 9-30 11:51
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WiscoPaddler
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United States
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I sold my Action 2 and I'm wondering if it's at all possible to unbind the camera from my account.  From looking at the forums, drones can be removed from accounts so I'm wondering what process I need to do to remove the camera from my account.
9-30 11:51
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DJI Paladin
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Hi there. Thank you for reaching out. Can you please confirm if you are referring to the DJI Action 2 icon on your profile in DJI Forum? Are you requesting to remove it? Please keep us posted. Thank you.
10-1 02:35
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WiscoPaddler
Second Officer
United States
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DJI Paladin Posted at 10-1 02:35
Hi there. Thank you for reaching out. Can you please confirm if you are referring to the DJI Action 2 icon on your profile in DJI Forum? Are you requesting to remove it? Please keep us posted. Thank you.

I am referring to that linked to my account/email address utilized within the DJI Mimo App.  The camera is bound to my account and I have sold it and I would like to remove it from my account.  I am not referring to the icon on the forums, as I don't think that really does anything special. I am referring to the actual physical camera that is shown under Device Management within the DJI Mimo App.  

I cannot remove any device in there and would like it removed from my account as I no longer own any DJI Action 2 device.

Thank you for your assistance.
10-1 05:30
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DJI Paladin
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WiscoPaddler Posted at 10-1 05:30
I am referring to that linked to my account/email address utilized within the DJI Mimo App.  The camera is bound to my account and I have sold it and I would like to remove it from my account.  I am not referring to the icon on the forums, as I don't think that really does anything special. I am referring to the actual physical camera that is shown under Device Management within the DJI Mimo App.  

I cannot remove any device in there and would like it removed from my account as I no longer own any DJI Action 2 device.

Thank you for your clarification. Only the DJI Osmo Mobile series (OM3, OM4, OM4 SE, and OM5) is supported with binding and unbinding options via the Device Management in the DJI Mimo app. Other devices are not supported and it only supports checking information. Thank you for your understanding and support.
10-2 21:20
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WiscoPaddler
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United States
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DJI Paladin Posted at 10-2 21:20
Thank you for your clarification. Only the DJI Osmo Mobile series (OM3, OM4, OM4 SE, and OM5) is supported with binding and unbinding options via the Device Management in the DJI Mimo app. Other devices are not supported and it only supports checking information. Thank you for your understanding and support.

So, once you bind it to an account that is permanent and is impossible for DJI to remove it from an account.  Is there a reason for this for cameras?  Since other devices can be unbound from an account it seems a little odd why a camera, once activated, remains permanently bound to an account forever.
10-3 04:26
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DJI Paladin
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WiscoPaddler Posted at 10-3 04:26
So, once you bind it to an account that is permanent and is impossible for DJI to remove it from an account.  Is there a reason for this for cameras?  Since other devices can be unbound from an account it seems a little odd why a camera, once activated, remains permanently bound to an account forever.

Thank you for your response. I will take this as a suggestion of yours and will forward it to our team for attention. For now, this camera of yours will remain on your account as we don't have an option to remove it from the account. Thank you for your understanding and support.
10-4 03:50
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