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Non DJI battery error FPV ?
580 10 9-30 12:14
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Snowbird147_NS
lvl.2
Flight distance : 283711 ft
Canada
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I purchased the FPV fly more  battery kit and charged them up. I flew with the original battery today,  but when I changed to one from the kit, there was an error on my screen saying non DJI battery and would not let me take off. The second battery from the kit did the same thing..
The box the kit came in is authentic - at least it looks like that to me..

Anyone else have this issue? Hoping for some suggestions before contacting support etc..

Thanks
9-30 12:14
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm how many batteries are affected? Can you please try the working battery first then try again the one that experiences the issue then check if the issue persists? If yes, kindly please try to wipe the metal contact pins on the battery or the aircraft with isopropyl alcohol (concentration >75%) then check if there are some changes. Please keep us posted. Thank you.
10-1 02:31
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Snowbird147_NS
lvl.2
Flight distance : 283711 ft
Canada
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I will do that and report back - both of the new batteries from the fly more kit were doing this.  Thank you.
10-1 02:44
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Snowbird147_NS
lvl.2
Flight distance : 283711 ft
Canada
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I have cleaned the terminals as requested and no change - it still says non-DJI battery.
10-1 06:04
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Snowbird147_NS
lvl.2
Flight distance : 283711 ft
Canada
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I have connected to DJI assist 2 and for firmware it says it cannot load Firmware list - I have updated the firmware on the original battery previously.
10-1 06:20
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DowntownRDB
Captain
Flight distance : 525 ft
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United States
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Did you order the kit directly from DJI, a local retailer or an online retailer?
10-1 08:01
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Snowbird147_NS
lvl.2
Flight distance : 283711 ft
Canada
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DowntownRDB Posted at 10-1 08:01
Did you order the kit directly from DJI, a local retailer or an online retailer?

Was thru an auction site actually..  Update: DJI support came through for me - I sent them to their repair centre and they have repaired/ replaced them no charge.
10-10 06:08
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DowntownRDB
Captain
Flight distance : 525 ft
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United States
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Snowbird147_NS Posted at 10-10 06:08
Was thru an auction site actually..  Update: DJI support came through for me - I sent them to their repair centre and they have repaired/ replaced them no charge.

That's great news to hear that DJI came through.  
10-11 03:53
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djiuser_KnzDVJlY12hk
New

United States
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I’m having same issue I purchased thru offer up can someone help
11-11 10:50
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Snowbird147_NS
lvl.2
Flight distance : 283711 ft
Canada
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Suggest you contact DJI support.. they came through for me..
11-11 11:55
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DJI Tony
Administrator

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djiuser_KnzDVJlY12hk Posted at 11-11 10:50
I’m having same issue I purchased thru offer up can someone help

Hi there. Thank you for reaching out and we are sorry to read that you are experiencing the same issues. If you have tried the suggestions from DJI Paladin and the error remains, you may consider sending the batteries and the drone (in case the same error appears on all batteries) back for further testing. We recommend that you reach out to our Customer Support first as mentioned by Snowbird147_NS in the previous comment above for further details about the warranty and the whole process. You may contact them through this link: {https://www.dji.com/support}. If your drone falls under a USA version, you also have an option to directly submit an online repair request through this link: {https://repair.dji.com/repair/index}. Additionally, please note that warranty service can be applied depending on the warranty status and the version of the product. Should you have any concerns or inquiries, please do not hesitate to reach us here at DJI Forum. Thank you for your continued support.
11-11 22:51
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