Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Since there was a crash that happened before and now we are having this issue with your DJI Avata. It would be best to contact our DJI support team at https://www.dji.com/support for us to be able to assess the DJI Drone for damages. We will do our best to help and give out the best resolution for this issue. Again I am sorry for this trouble and thank you.