current firmware update won't install on my air 2s

Hi, there.
We are sorry for any inconvenience caused.
Could you please use this link and download it again?  (https://www.dji.com/downloads/djiapp/dji-fly)
If the problem exists, could you please send us a related video and tell us your phone model and verison?
Thank you in advance.

DJI Natalia Posted at 10-3 23:57
Hi, there.
We are sorry for any inconvenience caused.
Could you please use this link and download it again?  (https://www.dji.com/downloads/djiapp/dji-fly)

When I started my drone at home the firmware update came so downloaded it said should up to ten minutes drones had to have at least 20 percent battery, it had 100. left came back said installing. Came back 20 minutes said installing after 1 hour turned everything off restarted everything was fine and everything was up tp date. Thanks for your reply.

Walt Air 2s Posted at 10-4 08:31
When I started my drone at home the firmware update came so downloaded it said should up to ten minutes drones had to have at least 20 percent battery, it had 100. left came back said installing. Came back 20 minutes said installing after 1 hour turned everything off restarted everything was fine and everything was up tp date. Thanks for your reply.

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