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After crash..vision sensor error
1456 16 2022-10-2
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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Hi I recently had a crash it was just a branch but the avata gave me impact detected but instead of correcting it it gave full throttle and nosediving into a three and battery got released so I send the battery back to dji to fix it but after buying a new battery I wanted to check if everything was alright and it's still able to fly..only thing is I get sensor error please contact dji.

I just got this drone a week and already regretting this thing...
Do I need to send it? can I use same case number for my battery repair? is it fixable myself?
2022-10-2
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi, there. Sorry for your inconvenience. You may try to restart the drone and wait for a while then restart it to see if it issue still persists. If yes, you may need to send it back for further testing. Thank you.
2022-10-2
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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DJI Thor Posted at 10-2 03:32
Hi, there. Sorry for your inconvenience. You may try to restart the drone and wait for a while then restart it to see if it issue still persists. If yes, you may need to send it back for further testing. Thank you.

I did that but no change! I did try calibrating the vision sensor on the pc but it just hangs keeps on loading... also cant see any damage on the sensors
2022-10-2
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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small update.  vision sensor works in normal & sportmode but can't seem to get rid of that message
2022-10-2
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DJI Wanda
Administrator
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RiChaDo Posted at 10-2 10:08
small update.  vision sensor works in normal & sportmode but can't seem to get rid of that message

Hello, there. As DJI Thor said, we would recommend you send it back for repair if the issue persists. You may need to submit a new repair request.
Here is the link: https://repair.dji.com/repair/index
2022-10-2
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Bob Brown
Captain
Flight distance : 4209662 ft
United States
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Try connecting it to PC and do a "Refresh" on the firmware. Then try to recalibrate the vision sensor.
This is usually my "hail mary" before I would send it back. ~ reflashing.
2022-10-3
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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Bob Brown Posted at 10-3 09:39
Try connecting it to PC and do a "Refresh" on the firmware. Then try to recalibrate the vision sensor.
This is usually my "hail mary" before I would send it back. ~ reflashing.

I did that firmware refresh but when I want to calibrate the sensors afterwards It wont connect to start calibration keeps on loading
2022-10-3
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Bob Brown
Captain
Flight distance : 4209662 ft
United States
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RiChaDo Posted at 10-3 11:39
I did that firmware refresh but when I want to calibrate the sensors afterwards It wont connect to start calibration keeps on loading

Not sure what you are connecting, but if a cable is involved try a different cable. Otherwise, it may be time to contact support/repair for service for damaged electronics.
2022-10-4
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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I will give it another chance calibrating if not ill send it
2022-10-4
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fans97153237
lvl.2

Netherlands
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Ive had this and the flatcable of the connector came lose. checked it by removing the vision sensor
2022-10-5
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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fans97153237 Posted at 10-5 03:57
Ive had this and the flatcable of the connector came lose. checked it by removing the vision sensor

Mine still connected and sensors work it still gives me info if I'm flying low it's just that error that doesn't go away
2022-10-5
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Waden
lvl.3
Flight distance : 192661 ft
Switzerland
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RiChaDo Posted at 10-3 11:39
I did that firmware refresh but when I want to calibrate the sensors afterwards It wont connect to start calibration keeps on loading
Did you switch ON the drone battery before calibrating ?
2022-10-5
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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Waden Posted at 10-5 05:31
Did you switch ON the drone battery before calibrating ?

I did and with other cable I got calibration screen but it didn't do nothing sensors give a x and do see sensor light flickering
2022-10-5
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djiuser_zSFa3G8YvjlF
New
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Any update on this?
2022-12-23
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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I needed to send it to DJI.
2022-12-24
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MAF178
First Officer
Kuwait
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RiChaDo Posted at 12-24 03:43
I needed to send it to DJI.

you will fix the issue with calibrating the vision sensors .. i noticed you need to calibrate the vision sensor after every crash

2022-12-24
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RiChaDo
Second Officer
Flight distance : 1219715 ft
Netherlands
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MAF178 Posted at 12-24 13:50
you will fix the issue with calibrating the vision sensors .. i noticed you need to calibrate the vision sensor after every crash

That didn't help anymore tried that first thing. My crash had a impact on frame...etc
2022-12-24
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