DJI Natalia
 Administrator
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Sorry for the late reply. Here is the update:
1. When the video recording function of the camera cannot be triggered normally, check whether the camera icon is displayed on the upper left corner of the screen of the gimbal, or connect the APP to enter the system status-status list to check whether the shutter status is normal.
2. If it is normal, please confirm that the firmware version is the latest, restore the parameter settings of the gimbal, and then restart the camera and gimbal to test whether it still appears.
3. Replace the camera control line.
4. Connect the camera to the computer, use the control software of the camera brand, and test to see if it is the same. If it is the same, it means that the camera interface is abnormal.
Please keep us updated on your issue.
And if there is anything else that we can help with, please let us know as well.
Thank you for your support.
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