I sent the drone for repair, and I'm afraid it might g5CYII=[/img]

Hello, there. Sorry for your inconvenience. May we know did you contact UPS and how about their feedback? Just to double confirm, did you use this shipping label to send the package back?

After a week I was at the shipping point and the parcel was gone.
Yes, I used the label

After a week I was at the shipping point and the parcel was gone.
Yes, I used the label.

Muraw4 Posted at 10-3 04:29
After a week I was at the shipping point and the parcel was gone.
Yes, I used the label.

Is this the feedback given by UPS? We will also confirm with our teams.

An employee told me the package had been shipped. That's all.

Muraw4 Posted at 10-3 04:57
An employee told me the package had been shipped. That's all.

Thanks for your reply. May we know what is included in your package? We have forwarded your case to our designated teams for investigation.

The whole set of dji air2s fly more combo.

Muraw4 Posted at 10-3 05:08
The whole set of dji air2s fly more combo.

Thanks a lot. We have told our teams. We will update you after getting a response from our teams.

Thank you for your help.

Muraw4 Posted at 10-3 05:21
Thank you for your help.

Hello, there. Would you please provide us the  Purchase of proof? Please confirm if the Combo is included RC and battery. How many batteries are inside the package? Please also provide the Serial Numbers for these products. Thanks.

How do I submit the invoice.

Serial Number: 3YTDJ1N003457U

Muraw4 Posted at 10-5 06:33
How do I submit the invoice.

Thanks for your reply. You may take a photo of the invoice and upload it to a cloud drive for us. May we know do you have the box of the combo? If so, you may take a photo of the SN in the back of the box.

Maybe better by e-mail.  I don't have a box because I shipped everything.

Muraw4 Posted at 10-6 02:58
Maybe better by e-mail.  I don't have a box because I shipped everything.

Understand. We have already forwarded your case to our designated teams. They will reach out to you by email.

I finally got a new drone.  Thank you for your help and professionalism.

Muraw4 Posted at 10-31 06:06
I finally got a new drone.  Thank you for your help and professionalism.

We thank you for sharing your feedback on our service. As always, should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI.