Feedback regarding Avata and periferials for DJI Team
421 4 2022-10-4
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panel
lvl.1
Flight distance : 12047 ft
Poland
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Hello DJI Team
I am the owner of DJI Avata drone and I would like to post my product-related feedback here.
This is my first drone, but I have a lot of experience with other hardware.

1. First of all, I was excited that USB-C is a standard for all DJI products (drone, controllers, Googles), however, I quickly realized that this is the worse USB-C implementation I have seen on the market. Just as a reference I am an IT specialist and I have been using headphones, phones, tablets, mouses, keyboards, USB drives/hubs, Microphones, USB-C Video, printers hardware, and a bunch of other USB-C capable hardware. And you know what? Most of this stuff "just works" out of the box, however, with DJI products I am experiencing a lot of issues:
1a. DJI FPV Controller fails to connect with MacBook Pro M1 2021 via USB-C to USB-C cable. The USB 2.0 hub is required to bypass this limitation. This is the first product that has this limitation and this is quite inconvenient.
1b. DJI Motion Controller is very picky when it comes to USB chargers. This is another DJI-specific issue. This controller can't be charged with many standard chargers including the official MacBook charger and HyperJuice GaN 100W USB-C Charger - these chargers are charging ALL other devices just fine.
1c. What is the point of having a separate battery for Google 2? The USB standard is extremely flexible and this hardware should be able to work with any device that is USB Power Delivery Capable. There is no need to have a dedicated battery with the buttons and a dedicated custom power port - 2 USB-Cs would work just fine. MacBook is a greater example where we have 3/4 USB-C ports that support USB master/slave protocol. This includes a port that can either be used to charge MacBook or Charge an external device. And yes you can connect 4 chargers to Macbook at the same time and this will not break the device!
1d. DJI Googles 2 is missing the ability to work as an external display. This would allow to utilize the simulator apps and watch movies. At the same time USB-C could be used to provide power to Googles (USB-C one way video and another way power deliver is a thing nowadays, so we could use Googlers with a single USB-C cable with the computer)

2. SD card max size - SD cards are quite popular nowadays, and sizes over 256GB are quite common. Considering the fact that 2TB is the correct max micro sd card size, introducing the 256 limitations is quite pointless. Sure 256GB may be enough, but I just had 512GB card for my tablet and I was not able to try it out.

3. Avata USB-C port location. This port is located in the worst possible place. This design is so terrible that it is hard to believe that this was actually released in the real product, unless the intention was to break the propellers when accessing the port.

Good products, but most of the suffering the young age product issues.
I am hoping that most of these issues will be fixed by firmware upgrades.
2022-10-4
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PDX Flier
New

United States
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My experience has been that the Avata is a $2500 piece of trash.  Worked for 10 hours to finally get the goggles to activate, but now cannot get the drone or controller to activate,  And yes, I have owned 6 drones to date, am an engineer, and I tried all the things support suggested, and several more, changed cables, tried iPhone, Android, Mac, PC and all versions of the appropriate software and apps.  Sending it back and strongly recommending against it to my fly group.  One would think there would be a little better quality control.
2022-10-4
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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Interesting to read.
If you want more replies, maybe consider posting in the products section.
That is way more active

https://forum.dji.com/forum-129-1.html


2022-10-4
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DJI Natalia
Administrator

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Hi, there.
Thank you very much for your feedback.
We will forward it to the relevant team and see how we can do better with these parts.
Sorry for the inconvenience caused as well.
If there is anything else that we can help you more, please feel free to let us know.

Thank you again for the support and feedback
2022-10-6
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DJI Natalia
Administrator

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PDX Flier Posted at 10-4 21:16
My experience has been that the Avata is a $2500 piece of trash.  Worked for 10 hours to finally get the goggles to activate, but now cannot get the drone or controller to activate,  And yes, I have owned 6 drones to date, am an engineer, and I tried all the things support suggested, and several more, changed cables, tried iPhone, Android, Mac, PC and all versions of the appropriate software and apps.  Sending it back and strongly recommending against it to my fly group.  One would think there would be a little better quality control.

Hi, there.
We are sorry for the inconvenience caused.
We noticed that we have sent you the shipping label already, and we will keep you updated via Email as well.If there is anything else that we can help with, please let us know.
Thank you for your support again.
2022-10-6
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