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Feedback regarding Avata and peripherals for DJI Team
253 6 10-5 23:53
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Flight distance : 12047 ft

Hello DJI Team
I am the owner of DJI Avata drone and I would like to post my product-related feedback here. This is my first drone, but I have a lot of experience with other hardware.

1. First of all, I was excited that USB-C is a standard for all DJI products (drone, controllers, Googles), however, I quickly realized that this is the worse USB-C implementation I have seen on the market. Just as a reference I am an IT specialist and I have been using headphones, phones, tablets, mouses, keyboards, USB drives/hubs, Microphones, USB-C Video, printers hardware, and a bunch of other USB-C capable hardware. And you know what? Most of this stuff "just works" out of the box, however, with DJI products I am experiencing a lot of issues:

1a. DJI FPV Controller fails to connect with MacBook Pro M1 2021 via USB-C to USB-C cable. The USB 2.0 hub is required to bypass this limitation. This is the first product that has this limitation and this is quite inconvenient.

1b. DJI Motion Controller is very picky when it comes to USB chargers. I thought it was broken - this controller can't be charged with many standard chargers including the official MacBook charger, OnePlus charger, direct usb-c to usb- conneciton to MacBook, and HyperJuice GaN 100W USB-C Charger - these chargers are charging ALL other devices just fine.

1c. What is the point of having a separate battery for Google 2? The USB standard is extremely flexible and this hardware should be able to work with any device that is USB Power Delivery Capable. There is no need to have a dedicated battery with the buttons and a dedicated custom power port - 2 USB-Cs in Googles would work just fine. MacBook is a greater example where we have 3/4 USB-C ports that support USB master/slave protocol. This includes a port that can either be used to charge MacBook or Charge an external device. And yes you can connect 4 chargers to Macbook at the same time and this will not break the device! Heaving all of the above could allow:
- Power Googles 2 from an external power bank or even a speaker like JBL Charge (that serves as a power bank)
- Connecting Googles 2 to MacBook via usb-c to usb-c as an external display (facilitate simulator applications). At the same time USB-C could be used to provide power to Googles (USB-C one way video and another way power deliver is a thing nowadays, so we could use Googlers with a single USB-C cable with the computer)

2. SD card max size - SD cards are quite popular nowadays, and sizes over 256GB are quite common. The 2TB is the currently max micro sd card available size on the market, introducing the 256 limitations is quite pointless. Sure 256GB may be enough for teh video, but I just personally had 512GB card and I was not able to try it out with the drone (seems like a pointless limitation).

3. Avata USB-C port location. This port is located in the worst possible place. This design is so terrible that it is hard to believe that this was released in the real product unless the intention was to break the propellers when accessing the port.

Good products, but most of the suffering the young age product issues.
I am hoping that most of these issues will be fixed by firmware upgrades. It would be good it DJI team would consider how to make these drones more compatible with the modern SB Ecosystem (not only a small subset of chargers and connection speeds/protocols).

10-5 23:53
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Bob Brown
Flight distance : 4209662 ft
United States

Great feedback that will surely fall on deaf ears.  I expect a response similar to "We have forwarded on your Feedback to the developers."   Work flow = YOU >> Forum Mods >> Dev Team Project Manager >> Trash Bin (or will just sit there ignored for 4 months, then trash bin)

With DJI it is what it is... if you don't like it then return the product and carry on.
10-6 06:32
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DJI Stephen
Super Moderator

Hello there panel. Thank you for reaching out and for giving out these feedback and for sharing your valued insights with us on this matter. Again, thank you for your support and keep flying.
10-6 20:11
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First Officer
Flight distance : 80991 ft

Not tested yet, but im sure you can put in a larger SD of 512 and it will just work.
10-6 23:04
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Flight distance : 1655138 ft
Hong Kong

I agree to your suggestions that could make the avata even better, but I think some of the points are understandable.

like the SD card one, i agree that its pointless to have limitation, but i think its the processor not supporting even they wanted to.

The battery one, i actually prefer the standalone battery for myself, since i prefer to use aftermarket battery case clip with my headstrap, i dont wanna carry a power bank or something which is even bigger and heavier to carry on my body and travel around. The standalone battery is just the right size on my head. But your point making it also a port-C on goggle is also good idea that i agree with.

But I still love the avata, just hope they could fix the flipping problem asap so i can fly the drone again ...

10-6 23:20
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Flight distance : 12047 ft

3rd part power source (Battery) should be an option - imagine you can charge your phone from a wall charger, power bank, and laptop. Sure wall charger is usually the best option, but it does not hurt to have two extra ones. Same here - USB supports a bunch of things out of the box, so why not simply allow them (a dedicated battery could still be a thing).  I can easily imagine a scenario where my Googles battery is discharged or broken, so it would be convenient to use an alternative power source. USB-Power Delivery is a standard nowadays, not an exclusive technology - it is really hard to find other devices that haveUSB-C ports and can be only powered via proprietary devices.
10-7 00:36
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Flight distance : 34358169 ft
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Get used to this DJI are making best products and are with no competition whatsoever and do whatever they like - You are 100% right SD card/USB placement is ridiculous - having a separate charger Just for remote control as it cant negotiate with normal USB-C chargers is the same  
10-7 04:43
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