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Can DJI confirm which serial numbers are affected by optical issues?
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djiuser_i82mY6tgH5DN
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There are definitely issues going on with the lens elements or design that are having an impact on focus.  If UPS doesn't disappoint me again I should be picking up my Action 3 today.  Is there anyway to confirm if the issues are a specific batch of cameras or only affect certain serial numbers?  So far I haven't seen an example of one that seemed "perfect" or at least acceptable for the price.  If DJI can confirm which (or if all) current cameras potentially have an issue I can hold off on unboxing and instead send it directly back.

10-6 14:59
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DJI Wanda
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Hello, there. Sorry for your inconvenience. May we know more details about your issue?
10-6 20:57
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real_martinmcfl
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Its about the focus issue. I got it too on my brand new Osmo Action 3. I hope you can fix it via firmware or do an exchange with non faulty units!

https://forum.dji.com/forum.php? ... D781%26typeid%3D781
10-7 04:27
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DJI Wanda
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real_martinmcfl Posted at 10-7 04:27
Its about the focus issue. I got it too on my brand new Osmo Action 3. I hope you can fix it via firmware or do an exchange with non faulty units!

https://forum.dji.com/forum.php?mod=viewthread&tid=276333&extra=page%3D1%26filter%3Dtypeid%26typeid%3D781%26typeid%3D781

Thank you for your feedback. After the analysis and test taken by our engineers, we found that this issue is due to the relatively higher internal parameters in a few cameras. We will release firmware to optimize this issue. Please stay tuned to our official website for the update.
10-7 23:51
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mygiguser
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I have the same issue with my new Action3. All my videos are not as sharp as the ones i record with Action1. See screenshot.
10-8 08:25
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DJI Thor
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mygiguser Posted at 10-8 08:25
[view_image]

I have the same issue with my new Action3. All my videos are not as sharp as the ones i record with Action1. See screenshot.

Could you please give us the original files for us to double-check? You could upload them to Google Drive/ Dropbox and send the link to us
10-8 22:45
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mygiguser
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DJI Thor Posted at 10-8 22:45
Could you please give us the original files for us to double-check? You could upload them to Google Drive/ Dropbox and send the link to us

I PM you the link to my Google Drive. Thanks for looking at this!
10-9 09:13
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DJI Thor
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mygiguser Posted at 10-9 09:13
I PM you the link to my Google Drive. Thanks for looking at this!

Thank you for your reply. We have replied to your PM. You may have a check.
10-10 00:42
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djiuser_tSimFUP2RM9H
lvl.1
Flight distance : 137943 ft
United States
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DJI Wanda Posted at 10-7 23:51
Thank you for your feedback. After the analysis and test taken by our engineers, we found that this issue is due to the relatively higher internal parameters in a few cameras. We will release firmware to optimize this issue. Please stay tuned to our official website for the update.

Can you re-define this statement  i human understabdable terms? Your explanation of the defect causing soft focus is obtuse .
10-12 20:07
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DJI Thor
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djiuser_tSimFUP2RM9H Posted at 10-12 20:07
Can you re-define this statement  i human understabdable terms? Your explanation of the defect causing soft focus is obtuse .

Hi, there. Sorry for the late reply. It's affected by some parameter values related to camera resolution. Please rest assured we will update the firmware ASAP.
10-14 00:23
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