SeenMavic
lvl.3
Flight distance : 6142635 ft
Germany
Offline
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Just an update on how things go:
I created a support ticket with all the information. Took some time for a reply, was told to create a RMA request and send in the battery.
So I created a RMA request and guess what? Waiting time again... finally I was told that I would receive a return label within 24 hours to send in the battery... after 24 hours, no return label for me. Called again, was told that I would receive my label asap... took some hours until I had the label. Next day my battery was on the way, tracking said it arrived last week tuesday morning. This week, on tuesday morning, the status of my RMA finally changed to "RECEIVED". Now, two and half day later, I just received the "DJI Service Quotation" with a remark "NO WARRANTY: Physical damage. Osmo Action 3 Extreme Battery broken." and a PAY Button to pay for the exchange battery. I can't tell you how upset I am. Went to "Service & Help", chat window opened up, but support agent couldn't help me except for creating another service request. So I called DJI, went through the menu to the repair center and explained everything. Was told that she can't help with that, tried to connect me, no luck. Was told that I will be called back.
So I bought a brand new Action 3 with a battery that has been faulty in production and I am struggeling since almost 3 weeks to get my replacement which I expect to be free of charge. I had to call several times, write in chat and create a repair request, pack and send in the battery. This is really annoying as it took so many time and I still don't see a new battery being on the way to me.
Let's see how long it will take until somebody calls me back. VERY POOR SUPPORT EXPERIENCE.
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