Hi, there's a hissing noise on audio from my dji pocket 2 videos, really noticable in quiet surroundings. I used the same device in same surroundings a few months ago with no issue whatsoever.
Most videos ruined now. Any suggestions? Reset?

Hello there yia.z. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please post a short sample video with hissing noise for us to be able to hear and can give out the best solution for this issue? Thank you.

I have my P2 with me, can you share and example?

DJI Stephen Posted at 10-9 21:56
Hello there yia.z. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please post a short sample video with hissing noise for us to be able to hear and can give out the best solution for this issue? Thank you.

Hi,
short sample video here :
https://drive.google.com/file/d/1qKkUaxnqS7vA4ikEqBm4CMWCslWepdvq/view?usp=sharing

Let me know if you need a longer video, the hissing / static sound is in most videos shot in similar surroundings lately.

Montfrooij Posted at 10-9 22:45
I have my P2 with me, can you share and example?

example:
https://drive.google.com/file/d/1qKkUaxnqS7vA4ikEqBm4CMWCslWepdvq/view?usp=sharing

yia.z Posted at 10-10 08:21
example:
https://drive.google.com/file/d/1qKkUaxnqS7vA4ikEqBm4CMWCslWepdvq/view?usp=sharing

Yeah, it is a bit short, but this is not what I hear.
I will upload a short sample too.

Montfrooij Posted at 10-10 10:45
Yeah, it is a bit short, but this is not what I hear.
I will upload a short sample too.

I can upload a longer one, than it's more obvious between hissing and normal audio.

yia.z Posted at 10-10 10:54
I can upload a longer one, than it's more obvious between hissing and normal audio.

From what I hear now, this is not what mine sounds like.
My video is rendering now, but it will take some time before that is complete.
It is 100% pocket 2 with minimal editing (just some titles and cutting parts out)

yia.z Posted at 10-10 10:54
I can upload a longer one, than it's more obvious between hissing and normal audio.

Here is my video of the Pocket 2 (it was made to showcase my trial and error with movement, but I increased the volume so you can hear the recorded sound better)



What mic setting are you on?

yia.z Posted at 10-10 08:20
Hi,
short sample video here :
https://drive.google.com/file/d/1qKkUaxnqS7vA4ikEqBm4CMWCslWepdvq/view?usp=sharing

Hi there yia.z. Thank you for the reply and for providing this video link of the said issue. Kindly please upload a longer video for us to further verify the issue? Again, I am sorry for the trouble and thank you.

DJI Stephen Posted at 10-10 20:15
Hi there yia.z. Thank you for the reply and for providing this video link of the said issue. Kindly please upload a longer video for us to further verify the issue? Again, I am sorry for the trouble and thank you.

Hi DJI Stephen, here's a longer video , if you need longer ones let me know, I have a lot with the same audio issue:
https://drive.google.com/file/d/1gHLH-lwbADyjQ0udrQChs0mWCAPvUScr/view?usp=sharing

DJI Stephen Posted at 10-10 20:15
Hi there yia.z. Thank you for the reply and for providing this video link of the said issue. Kindly please upload a longer video for us to further verify the issue? Again, I am sorry for the trouble and thank you.

Hi, any idea with what might be wrong? I will call customer service tomorrow, this har ruined most videos during the last 3-4 weeks, still perplexed as I bought it just in the beginning of this year.

yia.z Posted at 10-24 12:17
Hi, any idea with what might be wrong? I will call customer service tomorrow, this har ruined most videos during the last 3-4 weeks, still perplexed as I bought it just in the beginning of this year.

Hi there yia.z. I am sorry for the trouble this has caused and thank you for these additional information that you have given. Since we are still having this issue on your DJI Pocket 2. Kindly please contact our DJI support team at https://www.dji.com/support for further assistance and for us to be able to know what is causing this issue on your DJI Pocket 2. Please rest assured that we will do our best to help and give out the best resolution for this issue. Again, I am sorry for this trouble and thank you.