Hi Folks, new here to the forum. Thanks everyone for your help.

Bought an Air 2S back in March and been flying in and out, no issues, no crashes (yay!)

Yesterday I flew my drone for about 40 mins, landed it, copied content and powered it off.

TODAY though, as I was preparing to fly it again, it said Gimbal stuck but after further inspecting it, its not really the Gimbal but the CAMERA that is stuck looking down and it won't come up.

Prepared this 20s video, you can see the Camera tries to go up but it can't, then it tries again and it can't and then I get the Gimbal Stuck 40002.

Youtube: https://youtu.be/OU4T-_vhTmY
Tried everything usual, like changing batteries, reinstalling app, latest FW, etc. you name it but absolutely no luck.

Any idea what may be? It would extremly ODD if I had to replace the whole gimbal as I have not had any accidents. I can't really send it to DJI, there is no DJI in my country (Chile).

Any help is greatly appreciated.
Thanks
Diego

https://youtu.be/OU4T-_vhTmY

Hello there Diego. I am sorry for the trouble this has caused and thank you for reaching out. Since we are receiving this error code ( 40002 ). Kindly please double check whether a debris is stuck in the gimbal. Kindly please remove the debris, restart the DJI Drone and then recalibrate the gimbal. If the issue still persist, kindly please contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do our best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.

DJI Stephen Posted at 10-9 21:41
Hello there Diego. I am sorry for the trouble this has caused and thank you for reaching out. Since we are receiving this error code ( 40002 ). Kindly please double check whether a debris is stuck in the gimbal. Kindly please remove the debris, restart the DJI Drone and then recalibrate the gimbal. If the issue still persist, kindly please contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do our best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.

Thanks Stephen! Tried that and few other things and it didnt work, I'll follow thru the link you've shared.

Thanks!

diegointheworks Posted at 10-10 15:07
Thanks Stephen! Tried that and few other things and it didnt work, I'll follow thru the link you've shared.

Thanks!

Hi there diegointheworks. Thank you for the reply and for giving out this update. If you have any concerns or any inquiries with DJI in the future. Please feel free to post it here at DJI Forum. We are all here to help and assist you. Again, I am sorry and thank you.