Battery draining when not in use
633 4 2022-10-9
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djiuser_SedYXk3Juwpq
lvl.1

Australia
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After i charge my action 2 the battery starts draining even when not in use . is this normal ?
2022-10-9
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. After you fully charge the unit, how many minutes or hours does the unit experience this issue? Also, how many battery percentages are lost on the unit? Please keep us posted. Thank you.
2022-10-9
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djiuser_SedYXk3Juwpq
lvl.1

Australia
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DJI Paladin Posted at 10-9 23:09
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. After you fully charge the unit, how many minutes or hours does the unit experience this issue? Also, how many battery percentages are lost on the unit? Please keep us posted. Thank you.

Thank you for your fast reply
at 17.30 hours it was 100%
     18.30 hours 85%
     19.30 hours 78%
     20.30 hours 74%
     21.00 hours 69%
when it was 100% i held the button down for a few seconds until it turned off and repeated that on the times i checked .
thank you for your help .
2022-10-10
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fansfe82067d
First Officer
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Australia
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Is your firmware up to date?
2022-10-10
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_SedYXk3Juwpq Posted at 10-10 03:12
Thank you for your fast reply
at 17.30 hours it was 100%
     18.30 hours 85%

Thank you for your response and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding.
2022-10-11
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