My DJI Avata Lost
1572 8 2022-10-11
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addien90
lvl.1

Malaysia
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I recently purchased my first fpv Dji Avata, use for 4 days and today suddenly i try to fly around 8 pm and the signal lost, can't even RTH and no image view from goggle. Already try to search nearby past location but I don't find it maybe someone already take it away I'm so sad i just use it for 4 days. What should i do guys? It is expensive i cant afford to buy anymore. Maybe i should just stop using drone.
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2022-10-11
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Nees
lvl.4
Flight distance : 80991 ft
Belgium
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This is the risk of flying in cities, there are wires everywhere, it probably has crashed or something... Its part of the hobby losing a drone...
2022-10-11
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addien90
lvl.1

Malaysia
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Nees Posted at 10-11 08:45
This is the risk of flying in cities, there are wires everywhere, it probably has crashed or something... Its part of the hobby losing a drone...

Is it normal to lost the drone? I thought dji gps signal was so strong but I’m wrong. I saw video someone lost their drone while shoot nature footage. Than where is exactly the safest place to use drone as videographer? DJI can’t help if we lost the drone? I really want the answer
2022-10-11
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Nees
lvl.4
Flight distance : 80991 ft
Belgium
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Show the footage from the goggles, it will tell us more, just before it got lost.
2022-10-11
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DJI Stephen
DJI team
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Hello there addien90. I am sorry to read and to know what happened to your DJI Avata and thank you for reaching out. Since this unfortunate incident happened and you have lost your DJI Avata. It would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to help you and give out the best resolution for the said issue. Again, I am sorry for your loss and thank you.
2022-10-11
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addien90
lvl.1

Malaysia
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DJI Stephen Posted at 10-11 19:00
Hello there addien90. I am sorry to read and to know what happened to your DJI Avata and thank you for reaching out. Since this unfortunate incident happened and you have lost your DJI Avata. It would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to help you and give out the best resolution for the said issue. Again, I am sorry for your loss and thank you.

Already done that. They ask for details, serial numbers and so on. They said will contact me later.
2022-10-12
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addien90
lvl.1

Malaysia
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Nees Posted at 10-11 08:52
Show the footage from the goggles, it will tell us more, just before it got lost.

I can’t upload video already try 3 times files not supported
2022-10-12
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DJI Stephen
DJI team
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addien90 Posted at 10-12 16:58
Already done that. They ask for details, serial numbers and so on. They said will contact me later.

Hi there addien90. Thank you for the reply and for this given update. It is great to know that you have already contacted our DJI support team. If you have any concerns or any inquiries with DJI in the future. Please feel free to post it here at DJI Forum. We are all here to help and assist you. Thank you.
2022-10-12
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Cesar Murillo
lvl.2
Flight distance : 438845 ft
Colombia
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addien90 Posted at 10-12 17:17
I can’t upload video already try 3 times files not supported

You need upload to YouTube or any video plataform  and then try upload trough to link
2022-10-13
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