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DJI Mavic 3 cine Replace service invalid
300 7 10-12 00:08
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djiuser_fgVJkvkx9THi
lvl.2
Flight distance : 81211 ft
Bulgaria
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Hi there,

I got 18 days ago a Mavic 3 Cine with Care refresh for 2 years.
While I can see the Refresh is active on the website, when I go to the DJI Fly app on the RC, and on my iPhone I see in the value-added service of the Mavic that Replacement service is Invalid.

I stubled upon on couple of threads regarding this issue, but nothing in particular.

I tried connecting the phone to the Mavic, the RC, but the status doesn't update.

Could you please let me know what is the issue?

Thanks
10-12 00:08
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi, there. Sorry for your inconvenience. Could you please provide us with a screenshot related to the service status you check?
10-12 01:02
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djiuser_fgVJkvkx9THi
lvl.2
Flight distance : 81211 ft
Bulgaria
Offline

Absolutely. Here it is.

On my Avata that looks perfectly fine.
BE92EF7A-773A-40FD-AF5F-E4010355C7EF.jpeg
10-12 02:02
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DJI Thor
Administrator
Flight distance : 13602 ft
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djiuser_fgVJkvkx9THi Posted at 10-12 02:02
Absolutely. Here it is.

On my Avata that looks perfectly fine.

May we know where you purchase the DJI Care Service?
10-12 02:11
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djiuser_fgVJkvkx9THi
lvl.2
Flight distance : 81211 ft
Bulgaria
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Via your website Store directly. Let me know if you need more details.
305222EA-8B5D-4346-AAB3-D5F66B89F410.jpeg
10-12 02:15
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DJI Thor
Administrator
Flight distance : 13602 ft
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djiuser_fgVJkvkx9THi Posted at 10-12 02:15
Via your website Store directly. Let me know if you need more details.

Thank you for your information. We will make further checks with our team and keep you updated.
10-12 02:42
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rumbalan
lvl.2
Flight distance : 81211 ft
Bulgaria
Offline

Hi there,

I can confirm that the status is now Valid

Thank you
10-13 22:34
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DJI Thor
Administrator
Flight distance : 13602 ft
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rumbalan Posted at 10-13 22:34
Hi there,

I can confirm that the status is now Valid  

Hi, there. Sorry for the late reply. We noticed that you have entered the wrong SN and we have helped you address it. You may have a check.
10-13 23:59
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