Hello there Startup. I am sorry for the trouble this has caused and thank you for reaching out. Just a reminder to kindly please do not to forget to hit the record stop button on the DJI Fly application before turning off the DJI Drone for your filmed videos to be saved properly on your DJI drone's microSD card . Thank you.
If only I had read that before I spent hours in "conversation" with "support" who had many ides all technical and or expensive - new computer, new mother board, different video apps, codecs...... The I discovered for myself your easy answer!