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Video file isn't playable
1469 10 2022-10-12
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Startup
lvl.2
Flight distance : 129472 ft
United States
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Often I find that my flight is broken up into several videos and I am unable to play the last video in the series.  Instead I get a message saying  

"This file isn't playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt."

"0xc00d36c4"

Is there a way to stop this from happening?

2022-10-12
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Mobilehomer
First Officer
Flight distance : 18135846 ft
United States
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Are you stopping recording before turning the drone off?
2022-10-12
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Startup
lvl.2
Flight distance : 129472 ft
United States
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No.  Is that what causes the problem?
2022-10-12
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Prairie Chicken
Second Officer
Flight distance : 106526 ft
Canada
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Yes. That's a common reason for unplayable files. It should be on the list of possible causes in the error message.
2022-10-12
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Mobilehomer
First Officer
Flight distance : 18135846 ft
United States
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Yes. Fire up the drone, take a short video, stop recording and that should fix it. Just like burning a CD, the files have to be closed.
2022-10-12
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Startup
lvl.2
Flight distance : 129472 ft
Canada
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Can I fix a file that I didn't previously close by doing that (firing up the drone taking a new file and closing the new file)?
2022-10-12
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Mobilehomer
First Officer
Flight distance : 18135846 ft
United States
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Yes, you should be able to.
2022-10-12
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Startup
lvl.2
Flight distance : 129472 ft
Canada
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OK .. Thanks!
2022-10-12
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DJI Stephen
DJI team
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Hello there Startup. I am sorry for the trouble this has caused and thank you for reaching out. Just a reminder to kindly please do not to forget to hit the record stop button on the DJI Fly application before turning off the DJI Drone for your filmed videos to be saved properly on your DJI drone's microSD card . Thank you.
2022-10-12
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GaryDoug
First Officer
Flight distance : 1264639 ft
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United States
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This is a very common problem and is easily fixed with the workaround described above.
2022-10-12
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djiuser_prSbAsuL6AjJ
lvl.2
Flight distance : 29482 ft
Australia
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If only I had read that before I spent hours in "conversation" with "support" who had many ides all technical and or expensive - new computer, new mother board, different video apps, codecs......  The I discovered for myself your easy answer!
2022-10-12
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