Kyo002
lvl.1
United States
Offline
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Hi Mindy,
I received this email today. There was no address as to why the label had been tampered with, the cut seals, or the "S" in the SN. Today while doing some more research, I did see on the DJI Online Store that under Refurbished Process and how it works that it does state an "S" or an "R" identifies a refurbished product.
I have asked (Camrise) that if they can provide me with what I purchased, brand new in a sealed box, that I would be satisfied and if not, then to go ahead and send the return label. I also said that I would let DJI and my Credit Card know that it was resolved with a new unit as purchased. If they end up refunding, I will let DJI and my Credit Card know, but I cannot promise kindness on social media postings, due to the experience and the potential for them to do it with others.
Here is the email from Camrise:
Sam Gazawie (CAMRISE)
Oct 17, 2022, 16:54 ADT
Deann,
I checked you purchased and confirmed the item we shipped you is new, in fact DJI has confirmed you have not activated, the drone. If you are not satisfied with your purchase, please do not activate the drone, I can email you a free return label, once we receive your return, serial number 3N33......, you will receive a full refund. Please let me know. Thanks
Sam Gazawie
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