Buying on Australia but using it permanently on Colombia (South A...
515 3 2022-10-15
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CM17X
lvl.3
Flight distance : 1489554 ft
Colombia
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How’s that affecting the FCC capabilities and more importantly the 1 year warranty?
I’m traveling to Australia on holidays and I really want to get my Avata there, but, would the 1 year warranty still cover the aircraft in other country? What about the FCC compatibility, would it be automatic according the region?

Thank you.
2022-10-15
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. The original warranty of the product is only applicable within the region where you purchase the unit. Therefore, if you purchase the unit in Australia and it experiences an issue and you want to file a warranty claim, you need to send the unit to Australia for diagnostics. In addition, the drone will automatically detect if you are flying within FCC or CE area. Hope this helps. Thank you for your valued support.
2022-10-17
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CM17X
lvl.3
Flight distance : 1489554 ft
Colombia
Offline

DJI Paladin Posted at 10-17 00:48
Hi there. Thank you for reaching out. The original warranty of the product is only applicable within the region where you purchase the unit. Therefore, if you purchase the unit in Australia and it experiences an issue and you want to file a warranty claim, you need to send the unit to Australia for diagnostics. In addition, the drone will automatically detect if you are flying within FCC or CE area. Hope this helps. Thank you for your valued support.

Hi there, Paladin. Thanks for your reply.
Is there a way to enable the warranty in other country that not match the region of purchase? Like an special service or something.
2022-10-17
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DJI Paladin
Administrator
Flight distance : 318 ft

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CM17X Posted at 10-17 02:57
Hi there, Paladin. Thanks for your reply.
Is there a way to enable the warranty in other country that not match the region of purchase? Like an special service or something.

Thank you for your response. We don't have an international warranty for any manufacturing defect on the unit, CM17X. The warranty can only be applied within the same region where you purchase the unit. Thank you for your understanding and support.
2022-10-18
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