Maxime Bermond
lvl.4
Italy
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DJI Paladin Posted at 10-16 19:58
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm what firmware version are you at right now? In addition, after you install/mount the Magnetic case, did you receive a prompt on the camera unit that says "Magnetic Protective Case Installed"? Is this issue occurs when shooting outdoor? Please keep us posted. Thank you.
Hi Paladin, these are the firmware versions:
Firmware
01.03.30.20
Camera Firmware
10.00.36.09
Battery Module Firmware
01.00.01.55
Yes, when I turn on the cam I display the prompt "Magnetic Protective Case Installed". Although a few times it didn't happen, and in the options there was also High Temperature Mode that you could turn on (I live in Europe). Then I did a factory reset and I connected the cam to the DJI Mimo app, so the situation was restored. Sometimes however, with the Power Module plugged in, the prompt still does not show up and I only see for a moment a red line on the sd card symbol in the upper left corner. This does not affect the expected recording time however and the camera works normally.
I have not yet had a chance to try the Action 2 outdoors; I received it a few days ago.
The strange thing is that I display the same time of approx recording duration (when 25° C) if the magnetic case is installed that or that is not installed. In addition, the actual recording sometimes time turns out to be much shorter than expected because of the overheating (during recording I keep the display off). The approx recording time changes only if I disconnect the Power Module (it halves more or less).
Could you tell me if these expected recording times (Standard Temperature mode) with Magnetic Case and with Power Module attached are correct, please?
1080p@60 - approx 14 min
1080p@240 - approx 11 min
4K@60 - approx 9 min
4K@120 - approx 6 min
I checked even now, if I remove the Magnetic Case these predicted times do not change at all.
Thank you very much.
***ADD***
I just did two indoor recording tests (temp 24° C) at 4K@120 and RockSteady stabilization:
WITH Magnetic Case + Power Module: 6 min 08 sec
WITHOUT Magnetic Case + Power Module: 6 min 09 sec
Sorry, but for me the Magnetic Case does not give any benefit in recording time at all. I'm disappointed about this. I purchased Action 2 after reading that overheating problems had been solved with the Magnetic Case.
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