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DJI Mavic Pro fails to update firmware: undefined 0x032800
242 2 10-16 18:40
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TobyWanShinobi
lvl.1
United States
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My drone's camera will not work, and says firmware update required. I try to update via the DJI GO 4 app and the firmware update fails.

So I've tried to update the Mavic Pro and the controller via the DJI Assistant 2 about 12 times now and it continues to fail to update. Downloads the update, transmits it, then fails around 40% or so.

I get the error: undefined 0x032800

This is very frustrating to have a $1200 piece of equipment stop working because it requires an unnecessary firmware update. The drone was working perfectly fine before DJI forced this update.

I've read quite a few forum posts about this and it sounds like I need to send my drone and controller in for repair.

Thank you,
Jon

10-16 18:40
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TobyWanShinobi
lvl.1
United States
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Not sure if this posted... it says "draft"
10-16 18:40
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DJI Susan
Administrator

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Hi there, sorry to read about this issue. Please try to back up the files from DJI GO 4 app, uninstall the DJI DJI GO 4 from your phone and install it again from https://www.dji.com/downloads/djiapp/dji-go-4 and then try to update the firmware again.

Besides, may I know which version of the DJI Assistant 2 you are using? Please try to remove the DJI Assistant 2 from your computer and download it again from https://www.dji.com/downloads/softwares/assistant-dji-2

If the error persists, please send the drone back for further diagnosis and service.
Please click https://www.dji.com/us/service/repair to start an online repair case.
10-16 20:36
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