Yesterday I recorded some clips with my DJI Phantom 4 Pro 60 fps Dlog.
when I review the footage all clips have weird black lines like the frame is breaking on random duration (one frame has this and then it continues fine after a few seconds again) positions are random also, anyone faced this issue or know how to fix please (I am attaching screenshots also)
Hello there hibuddy2902. I am sorry for the trouble this has caused and thank you for reaching out. May we please know before having this issue, did your DJI Phantom 4 Pro had a hard landing or a crash before for us to be able to isolate the issue? Thank you.
yes it did crash but after repairing, I did one project for 10 days it was all fine the only thing different was I shot in 25 fps, this time it was 60 fps, you think high fps is causing the issue?
Hello there hibuddy2902. Thank you for the reply and for these additional information. Since there was a crash that happened before and now we are having this issue with your DJI Phantom 4 Pro. It would be best to contact our DJI support team at https://www.dji.com/support for us to be able to assess the DJI Drone for internal damages and issues. We will do our best to help and give out the best resolution for this issue. Again I am sorry for this trouble and thank you.
Hi there hibuddy2902. You are very much welcome and thank you for this information. If you have any concerns or any inquiries with DJI in the future. Please feel free to post it here at DJI Forum. We are all here to help and assist you. Thank you.
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