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382 15 10-18 01:08
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afkology
lvl.2
Flight distance : 618550 ft
Romania
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Hi, Anyone knows why all the inputs on Skypixel edit profile page are disabled? I can open the page but cannot change anything.
10-18 01:08
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DJI Natalia
Administrator

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Hi, there. We are sorry for the inconvenience caused.
We will urge the team to handle this problem asap, please don't worry.
Thanks for your understanding.
10-18 05:21
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afkology
lvl.2
Flight distance : 618550 ft
Romania
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DJI Natalia Posted at 10-18 05:21
Hi, there. We are sorry for the inconvenience caused.
We will urge the team to handle this problem asap, please don't worry.
Thanks for your understanding.

Thank you.

Also, I uploaded two videos, one 4K and one 1080p. both are endlessly compressing. > 24h.
10-18 08:22
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DJI Natalia
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afkology Posted at 10-18 08:22
Thank you.

Also, I uploaded two videos, one 4K and one 1080p. both are endlessly compressing. > 24h.

Sorry for the late reply.
We have confirmed with the relevant team and we may need more details, could you please send us the link of the videos?
Then we will check it asap and keep you updated here.
10-19 19:43
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afkology
lvl.2
Flight distance : 618550 ft
Romania
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DJI Natalia Posted at 10-19 19:43
Sorry for the late reply.
We have confirmed with the relevant team and we may need more details, could you please send us the link of the videos?
Then we will check it asap and keep you updated here.

Link to video https://www.skypixel.com/videos/ ... lvania-4k-cinematic
10-19 22:05
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DJI Natalia
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afkology Posted at 10-19 22:05
Link to video https://www.skypixel.com/videos/feldioara-marienburg-citadel-restored-medieval-fortress-in-transylvania-4k-cinematic

Thanks for the soon reply, we will confirm asap and keep you updated here.
10-20 00:01
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stenr
lvl.2
Italy
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I have the same issue... I can't change my profile!
10-20 03:37
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DJI Diana
Administrator
Flight distance : 2408 ft

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stenr Posted at 10-20 03:37
I have the same issue... I can't change my profile!

Hi there. Sorry for the trouble. As above mentioned by my colleague, DJI Natalia, we will urge the team relevant to further look into the matter. We thank you for your patience and understanding the situation.
10-20 09:12
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XpressParaguay
lvl.2
Flight distance : 9990 ft
Paraguay
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I have the same issue... I can't change my profile!
10-20 13:39
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DJI Natalia
Administrator

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XpressParaguay Posted at 10-20 13:39
I have the same issue... I can't change my profile!

Hi, there.
We apologize for the inconvenience. Currently, the function to change the Username and Profile photo is disabled temporarily. It will be opened later, please be patient. Thanks for your support and understanding.
10-20 17:06
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ps-mavic
lvl.1
Flight distance : 1241686 ft

Germany
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Hi Everybody,


  • Location: cannot be added to the uploaded photos or changed later for 4months
  • Profile background wallpaper: cannot be changed

DJI, could you please tell us a deadline until the above problems solved?

10-22 09:16
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DJI Wanda
Administrator
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Hello, there. Sorry for your inconvenience. Do you mean Forum or Skypixel?
10-22 20:10
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AgniesMT
lvl.2
Flight distance : 2297861 ft
  • >>>
South Africa
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Profile update still not working.
10-25 23:38
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DJI Susan
Administrator

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AgniesMT Posted at 10-25 23:38
Profile update still not working.

Hi  there, the profile update feature is currently disabled for DJI apps and SkyPixel for system adjustment. We have not received a specific date for the resume. You may try again a few days later. Sorry for the inconvenience.
10-26 03:01
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Luke_flies
lvl.1
Flight distance : 27060 ft
United Kingdom
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I am still unable to add or change profile too
10-30 04:11
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DJI Mindy
Administrator
Flight distance : 7 ft
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Luke_flies Posted at 10-30 04:11
I am still unable to add or change profile too

Hi there, the problem has been resolved. Please try again. If it still not works, please provide us with a screenshot to check.
10-30 23:39
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