No logs

Jazzlan1959 · 2022-10-19

Hello, flew my Air 2S yesterday over the sea.Suddenly, it said "landing" and the controller did nor respond.
Landed in the sea..
Today I had opened the Logs to check and there are NO logs at all. All empty.
Any idea?

DJI Stephen · 2022-10-19

Hello there Jazzlan1959. I am sorry to read and to know what happened to your DJI Air 2S and thank you for reaching out. Since this unfortunate incident happened and you have lost your DJI Air 2S. It would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance and for us to be able to assist you with the said flight logs. We have a team that will do there best to help you and give out the best resolution for the said issue. Again, I am sorry for your loss and thank you.

Sean-bumble-bee · 2022-10-19

Where exactly are you looking?

Labroides · 2022-10-19

Any idea?
Try looking in the right place.
Give some more details and someone might be able to tell you where to look.

Jazzlan1959 · 2022-10-19

Labroides Posted at 10-19 03:44
Any idea?
Try looking in the right place.
Give some more details and someone might be able to tell you where to look.

Jazzlan1959 · 2022-10-19

on one screen it says 74KM and on the other 0 and I see no logs

Niknik · 2022-10-19

Jazzlan1959 Posted at 10-19 03:51
[view_image][view_image][view_image]

You can check this is it on?

Jazzlan1959 · 2022-10-19

On (see attached)

sduck · 2022-10-19

Look in the FlightRecords folder inside the controller. Edit: Sorry, I meant the FlightRecords folder that is inside the DJI app on your phone or smart controller/RC Pro. Inside that there will be a bunch of *.txt files, look for the one with the correct date, then you can send it to DJI or load it into Airdata or similar to see what happened.

Jazzlan1959 · 2022-10-19

Looked at This PC\Galaxy A7 (2017)\Phone\DJI\dji.go.v5\LOG\CACHE. Many subfolders but it seems like all the logs are from 2021...

Sean-bumble-bee · 2022-10-20

That's the wrong path irrespective of which ever app version you are using.
Try

This_PC\Galaxy A7 (2017)\Phone\DJI\dji.go.v5\FlightRecord

or

This_PC\Galaxy A7 (2017)\Phone\Android\data\dji.go.v5\files\FlightRecord

The latter is for the newer versions of the fly app, post 1.5.something?.
I don't remember if the "Android" directory/folder is in "Phone" or "Galaxy A7 (2017)" so also try

This_PC\Galaxy A7 (2017)\Android\data\dji.go.v5\files\FlightRecord