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Action 2 - Magnetic Case NOT DETECTED
975 1 2022-10-19
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Maxime Bermond
lvl.3
Italy
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Hi, I often don't get the "Magnetic Protective Case Installed" prompt when I turn on the Action 2. I have to bring something magnetic near the top of the camera to display it when it doesn't appear automatically. I have tried removing and replacing the case and resetting the cam to factory settings. After resetting I get the first warning that the magnetic case has been detected and to confirm its use. But the problem then randomly recurs. What could it be due to? Any suggestions? Firmware 01.03.30.20. Thank you.
2022-10-19
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DJI Stephen
DJI team
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Hello there Maxime Bermond. I am sorry for the trouble this has caused and thank you for reaching out. For us to be able to assist you further with regards to this matter kindly please send the serial number of your DJI Action 2 and some information about the issue that we are having, your contact information and address to our DJI Support Team via email at support@dji.com .  Thank you.
2022-10-20
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