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rtk position error, rtk disconnected (0x1)
274 7 10-20 17:18
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djiuser_izIXyaNceG5c
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China
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has anyone excountered the "rtk position error, rtk disconnected (0x1)" and how can i solve it
10-20 17:18
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DJI Wanda
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Hello, there. Sorry for your inconvenience. Would you please tell us your aircraft model?
10-20 19:25
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djiuser_izIXyaNceG5c
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Philippines
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  the model of the aircraft is Phantom 4 RTK and this is the error I have encountered
10-20 19:49
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DJI Wanda
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djiuser_izIXyaNceG5c Posted at 10-20 19:49
[view_image]  the model of the aircraft is Phantom 4 RTK and this is the error I have encountered

May we know if this error message will disappear when you connect the RTK?
10-20 20:21
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djiuser_izIXyaNceG5c
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China
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unforunately the error does not disappear when i connect the rtk
10-20 20:42
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DJI Wanda
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djiuser_izIXyaNceG5c Posted at 10-20 20:42
[view_image] unforunately the error does not disappear when i connect the rtk

We would recommend you go outside and connect to RTK  using the custom network. BTW, may we know if you are using D-RTK 2? If the issue persists even in an open field without signal interference, please export the data for us to further verify the issue. Thanks.
10-21 00:08
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djiuser_izIXyaNceG5c
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China
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we are using phantom 4 rtk (D-RTK-2) but i don't have any experience using custom rtk network, we will try your  suggested solution and give you an update if the error persist

Thank You
10-23 16:21
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DJI Natalia
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djiuser_izIXyaNceG5c Posted at 10-23 16:21
we are using phantom 4 rtk (D-RTK-2) but i don't have any experience using custom rtk network, we will try your  suggested solution and give you an update if the error persist

Thank You

Thank you for your reply.
Please keep us updated here and if there is anything else that we can help with, please feel free to let us know.
10-24 19:00
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