fans7f86c051
lvl.3
Flight distance : 150505 ft
United States
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SenNel Posted at 10-21 10:26
Honestly, I think you just got a tier 1 person with no clue what's going on. I spoke with customer support via chat and they were very much aware of the issues being explored and had a very specific series of tests/photos/videos they wanted me to send back.
I tried getting a hold of someone from online chat since my refund date was the 20th and nobody was available. As a result, they took my information and have been calling me for follow ups.
Right now it seems they're going to have someone call me in regards to a full refund but to be honest, I'd much rather just have the camera sent in and they recalibrate the lens? I really do like the camera but it's clear that the lens needs to be fixed to address the focus issue. |
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